Prevent Last-Minute Shift Swaps & Drops in Workforce Management

Description: Learn how to prevent last-minute shift swaps and drops in Workforce Management. 

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Access Workforce Management

Note: To complete this task, you will need Shift4 Dine Customer Hub credentials, be assigned as a manager in the department you are editing, and have the Manage Schedules permission in Workforce Management.

1. Begin by logging in to Customer Hub, then navigating to Workforce Management > Scheduler.
2. Select the business name to open the business menu and select Departments from the list.
3. Select the department that you would like to modify.
   
4. On the Settings menu on the left, select Shift Swaps/Drops.
   
5. Select the Cut Off Threshold dropdown and select a value from the dropdown.
   Note: The Cut Off Threshold prevents employees from dropping or swapping shifts if the shift is due to start within the threshold. For example, if a shift starts at 11 a.m. and the cut-off is set to 2 Hrs, the employee cannot drop or swap the shift after 9 a.m.
6. When you are finished, click on the Save button to save your changes.