Workforce Management Merchant FAQs

What is the cost of Workforce Management?

Workforce will be priced at $35 per month. Billing will automatically commence upon conclusion of the 2-month free trial unless you choose to cancel your subscription. 

Will the existing scheduler in Lighthouse Business Manager (LBM) be deprecated?

At present, there are no plans to deprecate the existing Scheduler. This will remain available for merchants who choose not to subscribe to Workforce. 

How is Workforce accessed?

Workforce Management is accessed from Lighthouse Business Manager (LBM), by selecting the Workforce link within the LBM admin menu. Five options will be presented to you:

1. Employees
2. Jobs
3. Labor Settings
4. Scheduler
5. Timecards

Employees, Jobs and Labor Settings are existing functionality and keep the user within LBM. Scheduler and Timecards will open up the new Workforce application.

Alternatively, Workforce can also be accessed via the standalone mobile app for Android and iOS devices.

What data is synced with Workforce? 

Timecards from SkyTab POS are synced to Workforce on a regular basis (approx. every 15 minutes). Employee and job data are also available. 

What happens to existing shifts in the LBM Scheduler?

Once Workforce is activated, you will not have access to the old LBM Scheduler. Existing shifts/schedules created via the LBM Scheduler are not imported into Workforce. 

If the Workforce subscription/trial is canceled, the LBM Scheduler will be made available again.

Can employees access Workforce?

Yes. Both managers and employees can use Workforce. Note that employees (users without manager permissions) can only access Workforce via mobile apps for Android and iOS devices.

Does Workforce do any “tip management," such as tracking tip-outs to bussers or tip sharing?

Workforce only reports on cash and credit tips; it does not feature tip pooling/sharing functionality at this time.

What does “unassociated tips” mean in Workforce Management?

An Unassociated Tip is a tip not associated with an employee's shift/timecard, meaning the tip was collected by the employee outside their scheduled shift hours.

Why are some Lighthouse Reports now missing after activating Workforce Management?

Upon activating Workforce in LBM, certain reports become hidden from the Reports section. This change affects the following reports:

• Labor by Employee Weekly
• Employee Labor Detail
• Payroll by Employee
• Payroll By Employee By Job
• Sales & Labor Summary (Hourly)
• Sales & Labor By Day By Job
• Payroll Export

The reason these reports are removed when activating Workforce is to avoid duplication of reports included in the Workforce application, ensuring clarity and streamlined reporting for users.