Adjust Loyalty Points on Lighthouse Business Manager for SkyTab POS

Description: Learn how to adjust loyalty member points on Lighthouse Business Manager (LBM) for SkyTab POS. Points can be added or subtracted for many different reasons, including no or wrong phone number attached to the ticket, retention purposes, etc. 

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1. Log in to LBM and select SkyTab Settings > Loyalty from the left navigation menu.
   
   
2. From the Loyalty dropdown, select Members.
   
   
3. From the Members tab, select the member from the list you wish to adjust points. When you select the member, the Edit Loyalty Member window opens.
   
   

4. In the Adjust Loyalty Points section, use the Adjusting Points field to add your adjustment. You can either enter a numerical value or use the arrows on the right to change the value in the field.
   
   The New Balance field will be automatically calculated based on your adjustment. 

5. After adjusting the balance, enter a reason for the adjustment in the Reason field.

6. Click Save to keep changes.