Issue Complimentary Gift Cards Without Affecting Sales Reporting on Shift4 Gift Cards

Description: Learn how to process complimentary gift cards using a dummy tender type in Shift4 Dine to maintain accurate sales and financial reporting.

---

Availability: United States, Australia, Canada, Ireland, United Kingdom

Applying discounts when issuing complimentary gift cards can cause gift card sales figures to appear lower than they are. To keep complimentary gift card transactions separate from regular sales, use a dedicated dummy tender type.

Process Complimentary Gift Cards Using a Dummy Tender Type

1. Create a Dummy Tender Type 
   • On your Workstation or Customer Hub, establish a separate "dummy" tender type specifically for complimentary gift cards. This tender type should not affect transaction totals or revenue calculations. For more information, visit the Set up Payments/Tender Types article
2. Process Complimentary Transactions 
   • When issuing a complimentary gift card, complete the transaction using the dummy tender type instead of applying a discount.
3. Review Gift Card Reporting 
   • Using a dedicated dummy tender type keeps complimentary gift card transactions separate from regular sales, helping you track complimentary gift card issuance and redemption in your financial reporting.