Uber Eats Marketplace Installation Guide

Description: Learn how to install the Uber Eats Marketplace integration. 

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Note: To find out more about Marketplace Integrations, please refer to the Marketplace Overview article.

Software Availability and Requirements

In order to integrate with Uber Eats, be sure your POS system and software match the minimum requirements.

POS Software	Available?	POS  Minimum Version	*Connection Agent Minimum Version
SkyTab POS	Y	1.10.1	Not Applicable
Harbortouch Hospitality	Y	3.7.5.4888	2.28.8
FuturePOS	Y	6	2.0.0.6
POSitouch	Y	6.41	2.0.0.6
Restaurant Manager	Y	21	2.0.0.6

Harbortouch Hospitality, POSitouch, Future POS, Focus POS, and Restaurant Manager require an additional software component to connect the POS to Lighthouse (Shift4’s cloud platform). Once installed, this enables data synchronization and allows Marketplace apps and integrations to become available and visible in Lighthouse Business Manager (LBM). Please contact support or your dealer for assistance.

Note: This requirement does not apply to SkyTab POS, which is natively connected to Lighthouse and does not require any additional software.

For assistance or more information, please contact the Shift4 Support team.

Installing the Uber Eats Marketplace Application

1. Log in to Lighthouse Business Manager.
2. Select Marketplace from the left navigation bar, then select Uber Eats. Select View details to access the Uber Eats application page. 
   
3. Select Install.
   Note: If the application prompts you to “Request POS Upgrade,” you must select that and follow the prompts to arrange for a software update before you can continue with the installation.
4. On the next screen, select Allow to continue the installation.
5. The application will begin installation into Marketplace. Once the installation process is complete, you will see a green checkmark on the Uber Eats application page. You will also see Uber Eats listed in the left navigation sidebar. At this point, you are now able to connect your Uber Eats account.  
6. If you have not already done so, navigate back to the Uber Eats application page in Marketplace
   • If you already have an account, select Login to Uber Eats account and follow the steps to log in to your account.
     
   • If you do not have a customer account, you will need to create one. Select Create Uber Eats Account and follow the steps to create an account. Once your account is created, you will need to log back into your account via the Uber Eats application page in Marketplace.

7. Once you are logged in, you will be prompted to select a virtual restaurant. Choose the appropriate location (or virtual restaurant) and select Confirm. 

   Note: If you have multiple locations, it is important to make sure you are selecting the virtual restaurant (location) that matches the Marketplace account for which you are logged in. 
   

8. At this point, you will now be able to: 
   • Configure the Menu Manager: This is where you will be able to create and publish your online menu, which includes adding menu items and setting appropriate business hours. You can go here for additional instructions on setting up your Menu Manager.
   • Enable POS integration: To activate, toggle on the Send Uber Eats order to POS option from the application page in Marketplace.
   • Manage customer access: From the application page in Marketplace, you can open or close your restaurant on the Uber Eats platform simply by toggling the Restaurant is open in Uber Eats platform option on or off. When toggled on, customers will be able to find and order from your location via Uber Eats. When toggled off, your location will be unlisted. 
     

Once installed, you can manage your account and can uninstall the application at any time. 

Need Help With Your Uber Eats Account?

If you need assistance with your account (i.e., making sure data is being pulled in correctly) or are just looking for general account information, please contact Uber Eats at [e-mail] or 833.ASK.EATS (833.275.3287).

For more information, visit the Uber Eats website.