DoorDash Marketplace Installation Guide

Description: Please follow the steps below to install the DoorDash Marketplace integration.

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Note: To find out more about Marketplace Integrations please refer to Marketplace Overview Zendesk article.

Note: Before installing the DoorDash application, an active DoorDash merchant account must be created and activated. To create a DoorDash account, please go here.

Software Availability and Requirements

In order to integrate with DoorDash, be sure your POS system and software match the minimum requirements.

POS Software	Available?	POS Minimum Version	*Connection Agent Minimum Version
SkyTab POS	Y	1.10.1	Not Applicable
Harbortouch Hospitality	Y	3.7.5.4888	2.28.8
FuturePOS	Y	6	2.6.0
POSitouch	Y	6.41	2.6.0
Restaurant Manager	Y	21	2.6.0

Note: Harbortouch Hospitality, POSitouch, Future POS, and Restaurant Manager POS systems use a software program to manage all communication and data syncs between your POS system and Lighthouse Business Manager. For assistance or more information, please contact the Shift4 Support team.

Installing the DoorDash Marketplace Application

1. Go to Lighthouse Business Manager and sign in.
2. From the left navigation bar, select Marketplace > DoorDash. Select View details to access the DoorDash application page.
   
3. Select Install.
   Note: If the application prompts you to “Request POS Upgrade,” you must select that and follow the prompts to arrange for a software update before you can continue with the installation.
4. After installation, choose whether you have a DoorDash account. If you don't have an account, select Create DoorDash Account. This will open the Account Contact Registration form. 
   
   Once you submit the form, you will be redirected to the DoorDash website to complete the registration process.
   If you already have a DoorDash account, log in and proceed directly to Step 6.
   
   
5. Once you have completed the DoorDash account registration, return to the DoorDash application (in Marketplace) and select the Login to DoorDash Account button. You will be redirected to the DoorDash website, where you can enter your credentials and log in.
6. After successfully logging in, the store selection view will appear. Ensure your account has an admin role and that stores are assigned to it. Select the store you wish to integrate and select Confirm. 
   
7. After selecting the store, the DoorDash application page will be visible. To enable the "Activate Integration" button, select Publish Menu in Menu Manager if you haven’t already. Menu Manager allows you to create and publish your online menu, including adding menu items and setting business hours. For additional instructions on setting up the Menu Manager, click here.
   
8. Once DoorDash successfully processes your published online menu (usually within five minutes), select the Activate Integration button to complete the integration process.
   Note: If the online menu ingestion fails due to missing items or empty schedule hours, a top banner
   message indicates the problem. Follow the instructions provided, correct the menu, and republish it.
   If the issue persists, contact DoorDash support.
   
9. To confirm a successful integration, look for a green check mark on the DoorDash application page.
   Using the toggle switch, you can also open or close the restaurant.
   

Need Help With Your DoorDash Account?

If you need assistance with your account (i.e., making sure data is being pulled in correctly) or are just looking for general account information, please contact DoorDash at help.doordash.com.

For more information, visit the DoorDash website.