Manage a Domain in SkyTab Website Builder

Description: With SkyTab Website Builder, you can manage a custom website domain. Register a new domain through SkyTab, connect a domain you already own, check your domain’s status, or disconnect it at any time.

• Register a Domain
• Connect a Domain
• Checking Domain Status After Setup
• Disconnect a Domain

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Register a Domain

This option is for merchants who do not have a domain and wish to have Shift4 register it on their behalf. There is no fee associated with this. 

1. Log in to your Website Manager and go to the Settings page.
2. Here, you will see a section titled Register a Domain. Select the Register Domain button.
   
3. In the modal window that displays, you will see a field where you can enter the domain you wish to use. Enter the domain you want Shift4 to register, and select Search.
   Note: Only .com domains can be registered by Shift4.
   
4. If the domain you search is available, you will see a new message informing you of this, along with a new Get Domain button. If you are satisfied with your selection, select this button to have Shift4 register it.
   
5. If the domain you searched for is NOT available, you will see a message informing you of this. As you cannot use an existing domain, you will see a list of similar domains available to register. You can either select one of these or search for another domain altogether.
   
6. Once you have done so, you will see a confirmation message informing you that we have registered the domain and associated SSL certificate.
   

At this point, you will have nothing left to do on your end. As this involves updating the web address, it will be subject to a process called propagation, which refers to the length of time it takes for changes to a domain to be reflected online to all users. This time is highly variable and can take up to 48 hours to be reflected.

Connect a Domain

This option exists for merchants with an existing domain or who wish to purchase one from a third party to use with their SkyTab Website Builder.

1. Log in to Website Manager.
2. Go to the Settings page.
3. Here, you will see a section titled Connect a Domain. Select the Connect Domain button.
   
4. Next, point your domain to your SkyTab Website using the provided instructions. As this process involves updating DNS records, it will require you to go through your DNS provider to do so (this is not handled on Shift4’s end, nor would Shift4 Support have access to this). If you are unsure who is responsible for this, you may need to contact your hosting provider for more information.
5. Please ensure you click and understand the DNS checkbox to move forward.
   
6. In the modal window that displays, you will see a field where you can enter the domain you wish to use. Enter the domain you own and want to use with your SkyTab Website, and select the Let’s Go button.
   
7. You will receive a message informing you that your domain has been confirmed.
   

Note: You can only point your domain to your SkyTab Website using the above method. By doing so, you can have your domain resolve to your SkyTab Website without needing to disrupt any other services you may be using, such as email or any other subdomains. We do not support the ability to point your domain to the SkyTab Website via CNAME or other methods at this time. We do recommend creating a CNAME for www to point back to the domain itself.

Checking Domain Status After Setup

Once you have successfully gone through the setup process of registering or connecting a domain to your SkyTab Website, you can then observe the status of this domain at any time. 

To do so:

1. Log in to your Website Manager for the SkyTab Website.
2. Select the Settings option in the menu on the left.
3. Here you will see a list of Connected Domains.

Under the Connected Domains, you will see both the automatically generated s4shops.com subdomain for your SkyTab Website, along with the domain you have registered or connected under the URLs column. To the right, you will see the status for these URLs. If it reads Pending, that means it has not fully propagated. You can use the action wheel to the right and select Verify Domain to manually verify your domain with SkyTab Website. This can take up to 24 hours for the system to validate.

Once the status shows as Active, that means your domain will be fully connected to your SkyTab Website and visible.

Disconnect a Domain

You can disconnect your domain at any time by going to the Settings page, selecting the gear icon, and selecting Disconnect.