Perform a Tip Refund or Adjustment in SkyTab Lighthouse Business Manager Transactions Manager

Description: Learn how to perform a tip refund or adjustment in Lighthouse Business Manager (LBM) Transactions Manager.

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Availability: United States, Canada, Ireland, Spain, United Kingdom

Pre-settlement transactions tip adjustments update the original transaction before processing occurs.
Post-settlement transactions adjustments (Refunds) are processed using the original payment method in a new transaction. The original Transaction and Ticket Tip amount determines the maximum refund amount. Additionally, refunds are exclusively issued back to the original form of payment.

Note: Tip adjustments can only be made before settlement. After settlement, adjustments are processed as refunds. If you need to apply an additional tip or charge, you can create a new transaction using features such as Clone Transaction.

By default, Admins have refund permissions, whereas Lighthouse Business Manager (LBM) users are disabled from refund permissions. Visit Enable Refund Permissions in Lighthouse Business Manager to enable permissions.

To perform a tip refund/adjustment:

1. Log in to LBM.
2. Navigate to Transactions > All Transactions
3. Locate a transaction or ticket using the LBM Transaction Manager tab.
4. Select Refund / Adjust.
   
5. Select Tip Adjustment.
    
6. Select a Reason and add a comment (optional).
   
7. Input the refund amount (must be less than or equal to the original tip amount).
   
8. Select the Refund button to confirm the refund.
   

To email the customer the adjustment receipt, visit Share an Adjustment Receipt Via Email for Transaction Manager Adjustments.

SkyTab POS Adjustment Notes

After a refund or tip adjustment has been made in LBM, a note detailing the adjustment and the amount appears at the top of the SkyTab POS original ticket.