Perform a Tip Refund or Adjustment in SkyTab Lighthouse Business Manager Transactions Manager

Description: Learn how to perform a tip refund or adjustment in Lighthouse Business Manager (LBM) Transactions Manager.

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Pre-settlement transactions tip adjustments update the original transaction before processing occurs.
Post-settlement transactions adjustments (Refunds) are processed using the original payment method in a new transaction. The original Transaction and Ticket Tip amount determines the maximum refund amount. Additionally, refunds are exclusively issued back to the original form of payment.

By default, Admins have refund permissions, whereas LBM users are disabled for refund permissions. Visit Enable Refund Permissions in Lighthouse Business Manager to enable permissions.

To perform a tip refund/adjustment:

1. Locate a transaction or ticket using the LBM Transaction Manager tab.
2. Select Refund / Adjust.
   
3. Select Tip Adjustment.
   
   
4. Select a Reason and add a comment (optional).
   
   
5. Input the refund amount (must be less than or equal to the original tip amount).
   
6. Select the Refund button to confirm the refund.
   

To email the customer the adjustment receipt, visit Share an Adjustment Receipt Via Email for Transaction Manager Adjustments.

SkyTab POS Adjustment Notes

After a refund or tip adjustment has been made in LBM, a note detailing the adjustment and the amount appears at the top of the SkyTab POS original ticket.