Perform a Split Check Adjustment in Shift4 Dine Customer Hub Transactions Manager (United States)

Description: Learn how to perform a split check adjustment in Shift4 Dine Customer Hub Transactions Manager.

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The original Transaction and Ticket Tip amount determines the maximum refund amount. Additionally, each payment type will receive a refund for the original payment amount per payment type.

By default, Admins have refund permissions, whereas the Customer Hub users are disabled for refund permissions. Visit Enable Refund Permissions in Shift4 Dine Customer Hub to enable permissions.

To perform a split check adjustment:

1. Locate a transaction or ticket using the Shift4 Dine Customer Hub Transaction Manager tab.
2. Select Refund / Adjust.
   
3. Select Full Refund.
   
4. Select a Reason and add a comment (optional).
   
   
5. Select the Refund button to confirm the refund.
   
   A pop-up message will display confirming you want to apply the refund to all related ticket payments; select Refund.
   

To email the customer the adjustment receipt, visit Share an Adjustment Receipt Via Email for Transaction Manager Adjustments.

Shift4 Dine Workstation Adjustment Notes

After a refund or tip adjustment has been made in the Customer Hub, a note detailing the adjustment and the amount appears at the top of the Shift4 Dine Workstation original ticket.