Resolve Issue for Workstation Delay When Logging in for Lighthouse Business Manager

What is causing this Issue?

Resolve the issue of a workstation lagging upon login (30-45 seconds), and both systems are on Windows 7. The following steps will document the fix, which is a process of opening TCP Ports 84 and 7594 on the Brain and all workstations exhibiting the issue.

How do I resolve this Issue?

Firewall Exceptions Fix (Windows 7)

1. Log out of the HTUser profile and log into the Administrator profile on the POS system.
2. Click Start and search for Windows Firewall; select the Windows Firewall with Advanced Security program from the results list.
3. Once open, double-click Inbound Rules in the top left corner of the window.
4. From the toolbar at the top, click on Action – New Rule to open the New Information Rule Wizard.
   
5. Follow the steps of the wizard enabling the following settings:
   1. Rule Type: Port
   2. Protocol and Ports: Specific Local Ports: 84, 7594
   3. Action: Allow the Connection
   4. Profile: Domain, Private, Public all Checked
   5. Name: LH4 In
      
6. Once this is completed, complete steps 3 through 5 again, except for Outbound Rules which will instead be named LH4 Out.
7. With both rules created on the Brain, continue to any workstation exhibiting the issue and open the same ports in exactly the same way.
8. Once completed, restart the workstation and ensure it will now log in with no delay.

Firewall Exceptions Fix (Windows XP)

1. Log off the HTUser profile, then log in to Administrator.
   1. A lot of XP machines do not have HTUser/Administrator (split image) setup, so you may already be in Administrator.
   2. If this is the case, there is no need for alarm. You are on an older image. Proceed with the remainder of the steps outlined below.
2. Choose Start → Control Panel.
3. Click Windows Firewall.
4. Click the Exceptions tab at the top.
5. Choose Add Port at the bottom:
   1. Enter “LH4” for the name.
   2. Enter “7594” for the Port.
   3. Ensure “TCP” is selected.
   4. Press OK to add the exceptions.
6. Repeat the Add Port process for Port 84.
   1. Enter “LH4” for the name.
   2. Enter “84” for the Port.
   3. Ensure “TCP” is selected.
   4. Press OK to add the exceptions.
   5. If you receive an error that the port already exists, select Cancel. This means that Port 84 is already allowed and does not need to be added again.
7. Press OK to save the Firewall Exceptions.
8. Repeat this on all terminals/workstations, but start with the Brain.
9. Restart the Hospitality software and test again.