Description: The Ticket Detail (Closed) Report provides detailed information about closed tickets. Commonly used to review ticket activity, analyze transaction details, and investigate payment issues with Lighthouse Transaction Manager (LTM).
Purpose
The Ticket Detail (Closed) Report shows all details of closed tickets within the selected date range. Fully refunded tickets are excluded.
Running the Report
- Log in to Lighthouse Business Manager.
- Navigate to Reporting > Reports.
- Select SkyTab POS and the desired location from the dropdown.
Note: Only one location can be selected for this report. - Select the Ticket Detail (Closed) report.
- Choose a date range and Day Part (optional).
- Select Generate. The report displays on the screen. You can also download it as a PDF or print it.
Report Sections
- Ticket #: Displays detailed information about the closed ticket.
- Items: Shows all items included on the closed ticket.
- Fees: Displays any fees applied to the ticket.
- Taxes: Displays taxes applied to the ticket.
- Payments: Shows all payments applied to the closed ticket.
Sorting
The report can be sorted by the following fields:
- Ticket #
- Order Type
- Customer Name
- Subtotal
- Discounts
- Hidden Tax
- Tax
- Grand Total
- Employee
- Voided/Refunded
- Completed
Usage Notes
- Results are based on when tickets were closed within the selected date range.
- This report is frequently used to investigate transaction issues or verify completed sales.
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