Ticket Detail (Open) Report on SkyTab Lighthouse Business Manager

Description: The Ticket Detail (Open) Report provides detailed information about all open tickets in the system. Commonly used by off-site management to monitor tickets that have not yet been closed, review transaction details, and evaluate outstanding activity.

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Purpose

Displays all open tickets within a selected date range. Each ticket includes details such as items, discounts, surcharges, taxes, and fees.

Running the Report

1. Log in to Lighthouse Business Manager.
2. Navigate to Reporting > Reports.
   
3. Select SkyTab POS and the desired location from the dropdown.
   Note: Only one location can be selected for this report.
   
4. Select the Ticket Detail (Open) report.
   
5. Choose a date range.
   
6. Select Generate. The report displays on the screen. You can also download it as a PDF or print it.
   

Report Sections

• Ticket #: Displays detailed information about the open ticket.
• Items: Shows all items included on the open ticket, including discounts and surcharges.
• Fees: Displays any fees applied to the ticket.
• Taxes: Displays taxes applied to the ticket.
• Payments: Shows any payments applied to the ticket so far (if any).

Sorting

The report can be sorted by the following fields:

• Ticket #
• Order Type
• Customer Name
• Subtotal
• Discounts
• Hidden Tax
• Tax
• Grand Total
• Employee
• Opened

Usage Notes:

• Results are based on tickets that are still open within the selected date range.
• Frequently used to monitor outstanding sales, track open tickets, and review ticket details before reconciliation.