Resolve "Configuration not loaded. Send Config from POS" Error on the Kitchen Display System

What is causing this Error?

This issue can be caused by network issues or an incorrect configuration of the Kitchen Display System on the POS.

How do I resolve this Error?

1. Check Local Connection

   Using another device connected to your local network, verify that the device is connected to other devices on your network.
   You can use these steps to verify:

   1. Navigate to Manager > Settings > Hardware > Printers.
   2. In the Printers list, select a printer that is not attached to the POS station you are using.

   3. Tap Test Print.

      If your local network is not functioning, you will see an error similar to the one shown here. You will need to contact support or a technician to troubleshoot your network equipment.
      

      If you were able to test print successfully, this indicates the issue is isolated to your display station. Resend the Display Configuration from SkyTab POS and check for network issues.

2. Resend the Kitchen Display System Configuration from SkyTab POS

3. Network Issues
    

   Requirements:

   • Your IT Professional will need to complete/verify these settings.
   • You will need the login/password for your router.

   Once you have logged into your router, you will need to verify the following:

   • Your Kitchen Display System and POS are on the same subnet
   • Your Display has a valid IP address issued to it

4. Contact Support

   If you are unable to resolve this issue or need help, tap the Remote Support button on your Display screen.

   1. Tap the gear icon to enter the Settings screen.
   2. Look for Customer Support under the App Information section.