Void Transactions in Lighthouse Transaction Manager

Description: Learn how to void transactions in Lighthouse Transaction Manager (LTM). 

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Note: If you cannot perform the required function, you will need to speak to your user issuer or Account Administrator about adding this privilege to your user credentials. 

For more information, please reference Adjust Transactions, Refund Transactions, or Duplicate or Reprocess Transactions. 

WARNING: Transactions that are adjusted, voided, or processed in Lighthouse Transaction Manager directly do not report back to the interface system that processed the original authorization or sale request. This means there could be a discrepancy between the system reports if changes are made directly as the interface reporting is bypassed.

You need to note adjustments made in your reporting documentation for the batch settlement. If an adjustment that reports in both systems is needed, speak to your interface provider as to how to perform this adjustment in your software.

Delete/Void a Transaction

Should a transaction be identified as no longer needed, you can remove the transaction before settlement. If the transaction is settled in a previous batch, then a refund needs to be issued instead. Continue with the steps below to delete/void your transaction.

Voided transactions move into Archives every time a batch in LTM is closed. The voided transactions will stay in Archives for six months, after which they are pruned from the system.

1. Log in to your Lighthouse Transaction Manager User Account.
2. Navigate to the Transactions tab.
3. Select Current Transactions and use the Search box to search for the transaction invoice number or the card's last four digits. (*XXXX).
4. Once you locate the invoice, select it to edit it, then select Edit at the top right, then Delete/Void.
   

You will receive a Void Voucher that can be printed if needed.