Install and Enable the Customer-Facing Display (United States)

Description: Learn how to install and enable the Customer-Facing Display on your SkyTab POS.

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• Requirements
• Customer Facing Display (PAX A3700) Installation
• Enable Customer Facing Display on SkyTab POS
• End of Shift Process for Employees

Requirements

Minimum required SkyTab POS Version: 1.78.3

Customer Facing Display (PAX A3700) Installation

We are amending our guidance for connecting the CFD directly to the base of the L1400 terminal via a USB-C cable. Previously, this could cause the network to become disabled on the L1400 when the CFD would run its nightly reboot task.

This issue has now been resolved in the latest firmware version.

Internal only:

Refer to the Gold Standard for SkyTab POS Customer-Facing Display.

We now support and recommend using the USB-C cable to connect the CFD directly to the base of the L1400.

Note: You are not required to have the CFD connected via USB if you mount it on the back of the POS. Several merchants have installed the CFD this way, as it's mentioned that the USB-C connection is recommended.

Please use these guidelines for connection options:

• USB-C to Base of L1400: This is the preferred method.
  
• USB-C to POS Hub: The USB-C Adaptor used in this configuration is no longer recommended, as the USB-C right-angled cable can be plugged into the bottom of the L1400, as seen above.
• Docking to L1400: While possible, we have found this can cause some issues for merchants. The connection can become unstable with use, causing the CFD to freeze. We recommend using the USB-C cable.

Plug the display into the back of your SkyTab POS.

Enable Customer Facing Display on SkyTab POS

1. On SkyTab POS, go to Manager > Settings > Hardware > Customer Display.
2. Select Enable Remote Display.
3. The default values should be:
   • IP:  127.0.0.1
   • Customer Display Port:  65105
   • POS Port:  65107
     Select the desired field and key in the correct value if the value is incorrect.
4. Select Save.

Specify the Payment Device

1. Go to Manager > Settings > Hardware > Payment Devices and select the dropdown for "Payment Device."
   
2. Select External PIN Pad if you use an external PIN Pad and Onboard Reader if you use L1400.
   
3. Select Ok and then Save.

End of Shift Process for Employees

Important: Customer Facing Display does not finalize transactions with $0 for the tip. We will fix this (so it is not required) in an update very soon.

In the meantime, to receive funds for those transactions, all employees need to Finalize transactions at the end of each shift. It is a quick three-tap procedure.

All outstanding transactions from previous days will appear in today’s batch.

1. Tap on Employee name.
   
2. Tap Adjust Tips.
   
3. Tap Finalize All.