Configure Tip Options on the Customer-Facing Display

Description: Learn how various Workstation settings in Shift4 Dine affect the tip screen display on the Customer-facing Display terminal.

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Availability: United States, Canada, Ireland, Spain, United Kingdom

Configure Tip Options for v.2.10.0 and Above (United States)

Tip Setting Configuration Locations in Shift4 Dine

The settings that affect tip behavior on the Customer-facing Display in Shift4 Dine are found across three configuration areas:

• Hardware > Payment Devices

• Hardware > Printers/Kitchen Display Systems

• Hardware > Customer Display

Key Tip Settings and Their Effects on the Customer-facing Display

Enable the Tip Prompt on the Payment Devices Tab

Setting: Prompt for Tips
Location: Hardware > Payment Devices
Effects:

• Enables the "Add a Tip" screen on the Customer-facing Display
• If disabled, no tip screen appears, regardless of any other setting.

Set Tip Hints and a Default Tip on the Printers/KDS Tab

Settings:

• Tip Hints: Accepts three values (for example, 18, 20, 24)
• Default Tip: When enabled, you must select one of the hint options as the default

Location: Hardware > Printers/KDS > [Receipt Printer] > General

Effects:

Configuration	Tip Screen Behavior
Tip Hints: 0,0,0	No preset percentage buttons are shown
Any Tip Hint set to 0	That percentage option will not appear
Default Tip: false	No tip option is selected by default. No “Continue” button is shown
Default Tip: true	The selected tip % is pre-selected, and a Continue button appears

Important: When no default tip is selected, and no tip is tapped, you must choose a tip or select “No Tip” to proceed; there is no "Continue" button.

Show or Hide the No Tip Button on the Customer Display Tab

Setting: Allow No Tip
Location: Hardware > Customer Display
Effect: Controls whether the "No Tip" button is available.

Customer-facing Display Tip Screen Behavior Summary

Prompt for Tips	Tip Hints	Default Tip	Allow No Tip	UI Behavior
false	Any	Any	Any	The Tip screen is not shown
true	0, 0, 0	false	true	Only “Custom Tip” and “No Tip” buttons are shown
true	18, 20, 24	false	true	3 preset tip buttons, “Custom Tip”, “No Tip”; No "Continue" button
true	18, 20, 24	true (20%)	true	3 preset tip buttons with 20% pre-selected, plus “Custom Tip” and “No Tip”; the "Continue" button appears
true	18, 0, 24	true (24%)	false	Only 2 tip options (18%, 24%), “Custom Tip”; no “No Tip”; "Continue" button is shown

Examples of All Tip Configuration Combinations

• Prompt for Tips: true
• Tip Hints: 0,0,0
• Default tip: false
• Allow no tip: false
  
• Prompt for Tips: true
• Tip Hints: 0,0,0
• Default tip: false
• Allow no tip: true
  
• Prompt for Tips: true
• Tip Hints: 18,12,24
• Default tip: false
• Allow no tip: true

Note: The "Continue" button is not present when there is no default tip. You can select "No Tip" or any other option to continue to payment.

• Prompt for Tips: true
• Tip Hints: 18,12,24
• Default tip: true - middle option,
• Allow no tip: true
  
• Prompt for Tips: true
• Tip Hints: 0,12,24
• Default tip: true - middle option
• Allow no tip: true

Note: A Tip Hint set to 0 will not appear as an option.

• Prompt for Tips: true
• Tip Hints: 18,12,24
• Default tip: true - middle option
• Allow no tip: false
  

Configure Tip Options for v.2.8.0 (Canada)

Enable Tip Entry for the Customer-facing Display

1. Go to Manager > Settings > Hardware > Payment Devices.
2. Select the correct payment device if you have not already (External PINPad or Onboard Reader).
3. Enable the toggle for Prompt For Tips and tap Save.
   

Troubleshoot a Grayed-Out Prompt for Tips Option

Note: If this option is grayed out (disabled) and can't be toggled on, contact Support for assistance.

Important: You might need to toggle Include All Credit Card Payments in the Daily Batch to change the tip setting. If so, make sure to return it to the current setting. Otherwise, it might cause lost or unfinalized credit card payments.

1. If this option is grayed out and you can't toggle it on, navigate to Manager > Settings > Business > Advanced and disable the toggle for Include All Credit Card Payments in the Daily Batch and select Save. Then, go back to step one and make the change.
   
2. Confirm or configure this setting on each Workstation at your location. This device-level setting is on by default and only works if the global tender setting is enabled.
   

Set Up Tip Hints for the Customer-facing Display

Using the Workstation on Shift4 Dine, you can configure up to three percentage options you want your customer to see on your Customer-facing Display. 

To set up tip hints:

1. Go to Manager > Hardware > Printers/KDS.
2. Select the receipt printer assigned to the terminal you’re connecting the Customer-facing Display to.
3. In the Tip Hints fields, enter the percentages you want in the order you want them to appear. You can enter one, two, or three hints, and the Customer-facing Display will show them for Credit Card payments.
   
   Note: Tips can only be a % at this time. Currently, there is no option for flat amounts. 
4. Tap Save.

If you do not want tip prompts, leave all fields set to 0. If you want only one tip prompt, set only one field and leave the others set to 0.

Examples:

One Tip Prompt at 5%

Two Tip Prompts at 10% and 5%

Tip Dialog Message on the Customer-facing Display

Note: Shift4 Dine does not support disabling the customer's tip-selection dialog box, since it is part of the Customer-facing Display and Workstation workflow.

Enable a Default Tip Selection for the Customer-facing Display

Note: This feature requires Customer-facing Display version 2.9 or later.

1. On the Workstation, navigate to Manager > Settings > Hardware > Printers/KDS.
2. To display a pre-selected tip on the Customer-facing Display, toggle Default Tip on and select the Default Tip amount using the radio button. When toggled off, all tip values will appear as unselected on the Customer-facing Display.

When the Default Tip is enabled, the selected tip is printed in bold on receipts, and when disabled, tip values are not bold on receipts.

Note: If the Default Tip is toggled on and a blank field is selected for the default tip amount, the value is hidden, and no tip is added if you select 'Continue' on the Customer-facing Display.

Show or Hide the No Tip Button for the Customer-facing Display

Note: This feature requires Customer-facing Display version 2.6 or later.

1. On the Workstation, navigate to Manager > Settings > Hardware > Customer Display.
2. Toggle Allow No Tip on to show the "No Tip" button on the Customer-facing Display tip screen or toggle off to hide the "No Tip" button on the Customer-facing Display tip screen. 
   
3. Tap Save.