Configure Tip Options on the Customer-Facing Display

Description: Learn how to configure tip options on your SkyTab POS for your Customer-Facing Display (CFD).

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Enable Tip Entry for the CFD

1. Go to Manager > Settings > Hardware > Payment Devices.
2. Select the correct payment device if you have not already (External PIN Pad or Onboard Reader).
3. Enable the toggle for Prompt For Tips and tap Save.
   
   Note: If this option is grayed out (disabled) and can't be toggled on, please contact Support for assistance.
   

   Important: You might need to toggle "Finalize Credit Cards Immediately With No Tip" to change the tip setting. If so, make sure to go back and return it to the current setting. Otherwise, it might cause lost/unfinalized credit card payments.

   1. If this option is grayed out (the user can't toggle it on), navigate to Manager > Settings > Business > Advanced and disable the toggle for Finalize Credit Cards Immediately With No Tip and Save. Then, go back to step 1 and make the change.
      
   2. Confirm/configure this setting on each POS at a location. This device-level setting is on by default and only works if the global tender setting is enabled.
      

Set up Tip Hints for the CFD

Using the SkyTab POS, you can configure up to 3 percentage options you want your customer to see on your CFD. 

To set up tip hints:

1. Go to Manager > Hardware > Printers/KDS.
2. Select the receipt printer assigned to the terminal you’re connecting Customer Display to.
3. In the Tip Hints fields, enter the percentages you want in the order you want them to appear. You can enter 1, 2, or 3 hints, and the CFD will show them for Credit Card payments.
   
   Note: Tips can only be a % at this time. Currently, we do not have the option to do Flat amounts. 
4. Tap Save.

If you do not want tip prompts, leave all fields set to 0. If you want only one tip prompt, set only 1 field and leave the others set to 0.

Examples:

One Tip Prompt at 5%

 

Two Tip Prompts at 10% and 5%

 

Enable a Default Tip Selection for the CFD

Note: This feature requires CFD version 2.9 or later.

1. On SkyTab POS, navigate to Manager > Settings > Hardware > Printers/KDS.
2. To display a pre-selected tip on the CFD, toggle Default Tip on and select the Default Tip amount using the radio button. When toggled off, all tip values will appear as unselected on the CFD.
   

When the Default tip is enabled, the selected tip is printed in bold on receipts, and when disabled, tip values are not bold on receipts.

Note: If the Default Tip is toggled on and a blank field is selected for the default tip amount, the value is hidden, and no tip is added if the user selects 'Continue' on the CFD.

Allow No Tip Button for the CFD

Note: This feature requires CFD version 2.6 or later.

1. On SkyTab POS, navigate to Manager > Settings > Hardware > Customer Display.
2. Toggle Allow No Tip on to show the "No Tip" button on the CFD tip screen or toggle off to hide the "No Tip" button on the CFD tip screen. 
   
3. Tap Save.