Description: Learn how to install and enable the Customer-Facing Display on your SkyTab POS.
Requirements
Minimum required SkyTab POS Version: 1.78.3
Installation
We are amending our guidance for connecting the CFD directly to the base of the L1400 terminal via a USB-C cable. Previously, this could cause the network to become disabled on the L1400 when the CFD would run its nightly reboot task.
This issue has now been resolved in the latest firmware version.
Internal only:
Refer to the Gold Standard for SkyTab POS Customer-Facing Display.
We now support and recommend using the USB-C cable to connect the CFD directly to the base of the L1400.
Note: You are not required to have the CFD connected via USB if you were to mount it on the back of the POS. Several merchants have installed the CFD this way, as it's mentioned that the USB C connection is recommended.
Please use these guidelines for connection options:
-
USB-C to Base of L1400: This is the preferred method.
- USB-C to POS Hub: The USB C Adaptor used in this configuration is no longer recommended as the USB C right-angled cable can be plugged into the bottom of the L1400 as seen above.
- Docking to L1400: While possible, we have found this can cause some issues for merchants. With use, the connection can become unstable, causing the CFD to freeze. We recommend using the USB-C cable.
Plug the display into the back of your SkyTab POS.
Enable Display on SkyTab POS
- On SkyTab POS, go to Manager > Settings > Hardware > Customer Display.
- Select Enable Remote Display.
- The default values should be:
- IP: 127.0.0.1
- Customer Display Port: 65105
-
POS Port: 65107
If the value is incorrect, select the desired field and key in the correct value.
- Select Save.
For A3700 setups:
Perform the previous configuration steps on the CFD in addition to the SkyTab POS.
Note: When this setting is disabled, and the Customer Display is connected to the POS, the display will show a setup screen. We recommend you do not leave the display out when it is disabled.
Specify the Payment Device
- Go to Manager > Settings > Hardware > Payment Devices and select the dropdown for "Payment Device."
- Select External PIN Pad if you are using an external PIN Pad, and Onboard Reader if you are using L1400.
- Select Ok and then Save.
End of Shift Process for Employees
Important: Customer Facing Display does not finalize transactions that have $0 for tip. We are going to fix this (so it is not required) in an update very soon.
In the meantime, in order to receive funds for those transactions - all employees need to Finalize transactions at the end of each shift. It is a quick 3-tap procedure.
All outstanding transactions from previous days will appear in today’s batch.
- Tap on Employee name.
- Tap Adjust Tips.
- Tap Finalize All.
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