Configure Tip Options on the Customer-Facing Display (United States/Canada)

Description: Learn how various POS settings affect the tip screen display on the Customer-Facing Display (CFD) terminal.

---

Configure Tip Options for v.2.10.0 and Above (United States)

Configuration Locations

Settings affecting tip behavior are found across three main POS configuration sections:

• Hardware > Payment Devices

• Hardware > Printers/KDS

• Hardware > Customer Display

Key Settings and Their Effects

Payment Devices Tab

Setting: Prompt for Tips
Location: Hardware > Payment Devices
Effects:

• Enables the "Add A Tip" screen on the CFD
• If disabled, no tip screen appears regardless of other settings.

Printers/KDS Tab

Settings:

• Tip Hints: Accepts three values (e.g., 18, 20, 24)
• Default Tip: When enabled, one of the hint options must be selected as the default

Location: Hardware > Printers/KDS > [Receipt Printer] > General

Effects:

Configuration	Tip Screen Behavior
Tip Hints: 0,0,0	No preset percentage buttons are shown
Any Tip Hint set to 0	That percentage option will not appear
Default Tip: false	No tip option is selected by default. No “Continue” button is shown
Default Tip: true	The selected tip % is pre-selected, and a Continue button appears

Important: When no default tip is selected and no tip is tapped, the customer must choose a tip or select “No Tip” to proceed; there is no "Continue" button.

Customer Display Tab

Setting: Allow No Tip
Location: Hardware > Customer Display
Effect: Controls whether the "No Tip" button is available.

CFD User Interface (UI) Behavior Summary

Prompt for Tips	Tip Hints	Default Tip	Allow No Tip	UI Behavior
false	Any	Any	Any	The Tip screen is not shown
true	0, 0, 0	false	true	Only “Custom Tip” and “No Tip” buttons are shown
true	18, 20, 24	false	true	3 preset tip buttons, “Custom Tip”, “No Tip”; No "Continue" button
true	18, 20, 24	true (20%)	true	3 preset tip buttons with 20% pre-selected, plus “Custom Tip” and “No Tip”; the "Continue" button appears
true	18, 0, 24	true (24%)	false	Only 2 tip options (18%, 24%), “Custom Tip”; no “No Tip”; "Continue" button is shown

All Possible Setups

• Prompt for Tips: true
• Tip Hints: 0,0,0
• Default tip: false
• Allow no tip: false

• Prompt for Tips: true
• Tip Hints: 0,0,0
• Default tip: false
• Allow no tip: true

• Prompt for Tips: true
• Tip Hints: 18,12,24
• Default tip: false
• Allow no tip: true

Note: The "Continue" button is not present when there is no default tip. The user can tap "No Tip" or any other option to continue to payment.

• Prompt for Tips: true
• Tip Hints: 18,12,24
• Default tip: true - middle option,
• Allow no tip: true

• Prompt for Tips: true
• Tip Hints: 0,12,24
• Default tip: true - middle option
• Allow no tip: true

Note: 0 for a tip hint will not show that tip hint.

• Prompt for Tips: true
• Tip Hints: 18,12,24
• Default tip: true - middle option
• Allow no tip: false

Configure Tip Options for v.2.8.0 (Canada)

Enable Tip Entry for the CFD

1. Go to Manager > Settings > Hardware > Payment Devices.
2. Select the correct payment device if you have not already (External PIN Pad or Onboard Reader).
3. Enable the toggle for Prompt For Tips and tap Save.
   

Prompt for Tips Option Is Grayed Out

Note: If this option is grayed out (disabled) and can't be toggled on, please contact Support for assistance.

Important: You might need to toggle Include All Credit Card Payments In the Daily Batch to change the tip setting. If so, make sure to go back and return it to the current setting. Otherwise, it might cause lost/unfinalized credit card payments.

1. 1. If this option is grayed out (the user can't toggle it on), navigate to Manager > Settings > Business > Advanced and disable the toggle for Include All Credit Card Payments In the Daily Batch and Save. Then, go back to step 1 and make the change.
      
   2. Confirm/configure this setting on each POS at a location. This device-level setting is on by default and only works if the global tender setting is enabled.
      

Set up Tip Hints for the CFD

Using the SkyTab POS, you can configure up to 3 percentage options you want your customer to see on your CFD. 

To set up tip hints:

1. Go to Manager > Hardware > Printers/KDS.
2. Select the receipt printer assigned to the terminal you’re connecting the Customer Display to.
3. In the Tip Hints fields, enter the percentages you want in the order you want them to appear. You can enter 1, 2, or 3 hints, and the CFD will show them for Credit Card payments.
   
   Note: Tips can only be a % at this time. Currently, we do not have the option to do Flat amounts. 
4. Tap Save.

If you do not want tip prompts, leave all fields set to 0. If you want only one tip prompt, set only 1 field and leave the others set to 0.

Examples:

One Tip Prompt at 5%

 

Two Tip Prompts at 10% and 5%

 

Disable the Tip Dialog Message

Note: SkyTab POS is not capable of disabling the Customer is selecting tip dialog box since it is part of the Customer Facing Display and POS Terminal workflow.

Enable a Default Tip Selection for the CFD

Note: This feature requires CFD version 2.9 or later.

1. On SkyTab POS, navigate to Manager > Settings > Hardware > Printers/KDS.
2. To display a pre-selected tip on the CFD, toggle Default Tip on and select the Default Tip amount using the radio button. When toggled off, all tip values will appear as unselected on the CFD.
   

When the Default tip is enabled, the selected tip is printed in bold on receipts, and when disabled, tip values are not bold on receipts.

Note: If the Default Tip is toggled on and a blank field is selected for the default tip amount, the value is hidden, and no tip is added if the user selects 'Continue' on the CFD.

Allow No Tip Button for the CFD

Note: This feature requires CFD version 2.6 or later.

1. On SkyTab POS, navigate to Manager > Settings > Hardware > Customer Display.
2. Toggle Allow No Tip on to show the "No Tip" button on the CFD tip screen or toggle off to hide the "No Tip" button on the CFD tip screen. 
   
3. Tap Save.