Dispute Report

The Dispute report displays transactions that were disputed by a customer or security software, with reason codes and details about the transaction.

For an in-depth guide on Online Payments Reporting, view the Online Payments Reporting Guide. 

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Parameter Options

• Period (able to select the date or date range)

Accessibility Options

• View on screen
• Download
• Subscription

Columns

The column names listed in the table below read left to right on the report.

#	Data Element	Data Type	Description
1	Case Number	varchar	Unique identifier assigned to the dispute instance
2	Incoming Date	timestamp	Date the dispute entered the processing system
3	Type	varchar	Reflects the type of dispute/cycle created such as a chargeback and subsequent reversal request if initiated by the merchant
4	Chargeback Action	varchar	The actions that have taken place specific to a dispute as it progresses through the various stages of processing
5	Monetary Impact	varchar	Reflects whether the chargeback action potentially results in a debit or credit issued to a merchant's account
6	Dispute Amount	bigint	Total amount of a disputed transaction or a lesser amount in cases where a cardholder is disputing a portion of the original charge
7	Payment Amount	bigint	The total amount of the original credit card transaction which can help in researching the disputed charge in cases where the dispute amount is less
8	Card Brand	varchar	The card network associated with a dispute whereby dispute processing requirements may differ
9	Reason Code	varchar	Indicates why the dispute was initiated by the Issuer on behalf of their cardholder and falls into one of four categories, including: fraud, authorization related, processing errors and cardholder disputes
10	Reason Description	varchar	Description linked to the reason code
11	Account Number	varchar	Identifies the cardholder involved in the original card transaction and subsequent dispute
12	Acquirer Reference Number	varchar	Unique 23-digit value assigned at the time of processing. Supplied with any subsequent dispute cases; used to identify all cases/cycles/actions for a single disputed charge
13	Transaction Date	timestamp	Date that the transaction was conducted by the cardholder/merchant prior to actual settlement of the transaction via the card associations
14	Transaction ID	varchar	Shift4’s unique transaction identifier
15	Auth Number	varchar	Alphanumeric one-time approval code provided by the cardholder's issuing bank at the point of sale
16	Risk Transaction ID	varchar	Assigned by Kount's fraud detection/scoring service. Used to cross reference additional risk details upon receipt of a dispute

Proceed to the next article on this topic: Interchange Summary Report.