Chargeback Reconciliation Report

Description: The Chargeback Reconciliation report displays transactions that were disputed by a customer or security software that were resolved as a charge.

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For an in-depth guide on Online Payments Reporting, view the Online Payments Reporting Guide. 

Parameter Options

• Period (able to select the date or date range)

Accessibility Options

• View on screen
• Download
• Subscription

Columns

The column names listed in the table below read left to right on the report.

#	Data Element	Data Type	Description
1	Case Number	varchar	Unique identifier assigned to the dispute instance
2	Incoming Date	timestamp	Date the dispute entered the processing system
3	Type	varchar	Reflects the type of dispute/cycle created, such as a chargeback and subsequent reversal request if initiated by the merchant
4	Resolved Date	timestamp	Date when the dispute/chargeback was resolved
5	Chargeback Action	varchar	The actions that have taken place specific to a dispute as it progresses through the various stages of processing
6	Monetary Impact	varchar	Reflects whether the chargeback action potentially results in a debit or credit issued to a merchant's account
7	Dispute Amount	bigint	Total amount of a disputed transaction or a lesser amount in cases where a cardholder is disputing a portion of the original charge
8	Merchant Amount	bigint	The total amount of the original credit card transaction which can help in researching the disputed charge in cases where the dispute amount is less
9	Debit / Credit	varchar	Indicates if the transaction was a credit or debit transaction
10	Card Brand	varchar	The card network associated with a dispute whereby dispute processing requirements may differ
11	Reason Code	varchar	Indicates why the dispute was initiated by the Issuer on behalf of their cardholder and falls into one of four categories, including: fraud, authorization related, processing errors and cardholder disputes
12	Reason Description	varchar	Description linked to the reason code

Proceed to the next article on this topic: Dispute Report.