Perform a Full Refund in Lighthouse Business Manager Transactions Manager

Description: Learn how to perform a full refund in Lighthouse Business Manager (LBM) Transactions Manager.

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To perform a full refund using SkyTab POS, visit the Refund Flow on SkyTab POS article.

To watch more how-to videos, visit our video section.

Pre-settlement transaction adjustments (Voids) halt the processing of the original transaction. Post-settlement transaction adjustments (Refunds) are processed using the original payment method in a new transaction. The Transaction and Ticket amount determines the refund amount. Additionally, refunds are exclusively issued back to the original form of payment.

By default, Admins have refund permissions, whereas LBM users are disabled for refund permissions. Visit Enable Refund Permissions in Lighthouse Business Manager to enable permissions.

To perform a full refund:

1. Locate a transaction or ticket using the LBM Transaction Manager tab.
2. Select Refund / Adjust.
   
3. Select Full Refund.
   
4. Select a Reason and add a comment (optional).
   
   
5. Select the Refund button to confirm the refund.
   

To email the customer the adjustment receipt, visit Share an Adjustment Receipt Via Email for Transaction Manager Adjustments.

SkyTab POS Adjustment Notes

After a refund or tip adjustment has been made in LBM, a note detailing the adjustment and the amount appears at the top of the SkyTab POS original ticket.