Resolve an Uber Eats Stays Disabled Issue

A restaurant integrated with Uber Eats through the Shift4 Marketplace is experiencing an issue where the Restaurant is Open toggle in the Uber Eats platform doesn't stay on (reverting to off after refreshing).

What is causing this Issue?

• Visibility Turned Off on Uber Eats: The visibility of your restaurant may be turned off in the Uber Eats platform.
• Restaurant in a Lost State: A "lost state" occurs when the restaurant's status on Uber Eats becomes unclear due to data sync issues, account configuration errors, or incomplete integration. This prevents the restaurant from being displayed as open.

How do I resolve this Issue?

• Check Visibility Status: Contact Uber Eats support to verify if your restaurant's visibility is turned off. They can assist in ensuring your restaurant is visible on the platform.
• Check for Lost State: Contact Uber Eats support to determine if your restaurant is in a "lost state." If this is the case, escalate the issue through the SkyTab escalation workflow, providing all relevant details.

For assistance with your account, such as verifying data integration or general inquiries, please reach out to Uber Eats support:

• Email: [e-mail]
• Phone: 833.ASK.EATS (833.275.3287)

For further information, visit the Uber Eats website.

Note: If you have already checked these potential issues and the problem persists, contact SkyTab Support.