Description: This guide provides best practices for managing the Customer-facing Display during offline payments, ensuring smooth transactions when the system is temporarily disconnected from the network.
- When Shift4 Dine operates in Offline Payments mode, all payments must be processed using either the built-in reader on the Workstation or its backup credit card PIN Pad terminal.
- When attempting to take Credit payments via the Display while Offline Payments are active, a prompt appears, and messaging on the Workstation notifies the employee that Display payments are not available in offline mode and to use the onboard reader instead of the Display.
Process payments using the backup device (PINPad or Onboard Reader) until you are no longer in offline payments mode.
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