Set Up Return Reasons in Harbortouch Retail

Description: Learn how to set up return reasons in Harbortouch Retail. Return reasons require the clerk to select a reason for returns and exchanges. You can also enable Details required for a more detailed reason.

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1. Log into the system, and then access the Setup menu. Return reasons are set up in the Inventory Settings window.
2. From the Setup menu, select the Inventory Settings tab.
   
   The Reason Setup section is found on the right side of the screen:
   
3. Select the Reason Type drop-down menu, and choose Return Reason.
   
4. Add new return reasons by entering the name of your reason into the Reason Name field and then click Add.
   
5. If you want specific details about the return to be required, select the Details Required field on applicable reasons and check the checkbox. This brings up a window asking if you would like to change 'Details Required' to true; select Yes.
   
6. When you process a return either through the return module or manually change the purchased quantity to a negative number, it opens a 'Return Reason' window upon clicking 'Payment.'
   
7. Here you can select your return reason through the drop-down menu and enter details about the return in the 'Details' field. You cannot advance until you select a reason and enter details if 'Details Required' is enabled..'