Merchant Registration for Lighthouse & Password Reset

Description: Learn about Lighthouse Business Manager (LBM) registration and password reset below. 

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Original Registration Email

Register for Lighthouse Business Manager (LBM) quickly and easily through your DBA business or owner email address. 

1. First, check your email for the email address you registered with Shift4 during your account creation, and search for an email from LBM.
2. This email should have the subject line: "[Your Business Name], welcome to the Lighthouse Business Management System!"
3. After finding the email, open it. It should look like the example below. Select the Create Account button at the bottom of the email to be sent to the registration page.
   Note: This does not create a new account. This is your login for LBM.
   
   Note: If you can’t find the email, your account may not be ready yet for using LBM. The email should be sent soon after your merchant account is approved.
4. After you select "Create Account" and go to the Lighthouse Registration page, fill out the fields as shown below.
   
5. Once you enter all the appropriate information into the system, select Register, and you will be taken to the LBM login page. Enter the email address and password you just used to register your account; voila, you are now using Lighthouse Business Manager!

Self-Registration Using Lighthouse Website

1. Another way to create a Lighthouse account is to go to shift4.com and select Login, which will direct you to lh.shift4.com. Then, select the Create Account button. 
   
2. Once opened, the Create Account menu will appear, asking for the account's email address. Enter the email you originally signed up with (must be DBA or Owner’s email) to register with into the text box and then select the Create Account button as shown below.
   
   
   Internal:
   Note: If the email the merchant is trying to use is not the one that's labeled in Titan, they will get an email error letter sent.
   
   
3. Once you select Create Account, an email will be sent to the email address you entered into the Create Account field. The email will come from [e-mail] with the subject line “Lighthouse Account Invitation."
4. Select the link provided inside the email to register your account. 
5. A registration form will open inside that link. Fill out the fields on the form, and then select Register. 
6. After selecting Register, the LBM login screen will appear. Enter the email address and password you submitted in the registration form, and LBM will now be accessible for your account.
7. Navigate to the Users options and attach the Merchant ID Numbers (MIDs) of your accounts to attach your businesses to LBM. 
   Note: Once registered, you can add additional users within LBM using the instructions here. 

Resetting Password in LBM 

The process of resetting your LBM password is quick and easy.

1. If you need to change your password, go to www.shift4.com, select Login, and select the Forgot Password button.
   
2. Enter the email address you use to sign in to LBM, then press the Recover Account button.
   
3. An email will be sent to the address you are trying to recover. You will receive the following message:
   
4. The email will be from Lighthouse [[e-mail]] with the subject line “Lighthouse Password Reset Request.”
5. Select the Reset Password link within the email. This link will take you back to LBM, where you can enter a new password. You must confirm this password by entering it again into the "Confirm Password" option. Once both fields are filled and the passwords match, select Reset Password.

Internal: 

If this process does not work, please verify and check the merchant's email address. If the merchant is still unable to sign in to the account or reset the password, the merchant will need to speak with the account owner to see if the user profile was created correctly and to ensure that the email address being used is correct.

If the merchant reports they are not able to register because the email address on file has a typo or the wrong email address was used when the account was boarded (example, [e-mail] vs [e-mail]), agents can update the email via the Account Maintenance button in Titan, under either the Manage Merchant Contact Information or Manage DBA Information.
Important: Before making any account changes, verify the caller using the Caller Verification Matrix. You will also have to perform a Multi-Factor Authentication unlock in the Account Maintenance tool.

• Manage Merchant Contact Information: Use this option if you are changing the email for a single contact; this will not affect the DBA email.
• Manage DBA Information: Use this option if you need to update the DBA email for the account.

Please see the Account Maintenance Profile Changes via Titan if you have questions on using this tool. Note: If the merchant is EU-based, we also must verify if the email address is correct in the EU Salesforce. If it is incorrect, send an email to [e-mail] to initiate the update once you have completed the updates using Account Maintenance.