Merchant Registration for Shift4 Customer Hub & Password Reset

Description: Learn about Shift4 Customer Hub registration and password reset. 

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Original Registration Email

Register for the Customer Hub quickly and easily through your DBA business or owner email address. 

Important: Merchants who sign up for Shift4 Customer Hub using an email address already associated with another merchant account will now be automatically linked to their existing accounts. This will not apply retroactively, meaning that accounts that have the same email address will not be linked until a merchant registers a new Customer Hub account with an existing email address. 

1. First, check your email for the email address you registered with Shift4 during your account creation, and search for an email from the Customer Hub.
2. This email should have the subject line: "[Your Business Name], welcome to the Shift4 Customer Hub!"
3. After finding the email, open it. It should look like the example below. Select the Create Account button at the bottom of the email to be sent to the registration page.
   Note: This does not create a new account. This is your login for the Customer Hub.
   
   Note: If you can’t find the email, your account may not be ready yet for using the Customer Hub. The email should be sent soon after your merchant account is approved.
4. After you select "Create Account" and go to the Customer Hub Registration page, fill out the fields as shown below.
   
5. Once you enter all the appropriate information into the system, select Register, and you will be taken to the Customer Hub login page. Enter the email address and password you just used to register your account; voila, you are now using the Customer Hub!

Self-Registration Using the Customer Hub Website

Please consult the Merchant Registration for the Customer Hub & Password Reset article for more information on the Customer Hub registration.  

1. Another way to create a Customer Hub account is to go to shift4.com and select Login, which will direct you to lh.shift4.com. Then, select the Create Account button. 
   

2. Once opened, the Create Account menu will appear, asking for the account's email address. Enter the email you originally signed up with (must be DBA or Owner’s email) to register with into the text box and then select the Create Account button.
   

   Internal:
   Note: If the email the merchant is trying to use is not the one that's labeled in Titan, they will get an email error letter sent.
   
   
3. Once you select Create Account, an email will be sent to the email address you entered into the Create Account field. The email will come from [e-mail] with the subject line “Customer Hub Account Invitation."
4. Select the link provided inside the email to register your account. 
5. A registration form will open inside that link. Fill out the fields on the form, and then select Register. 
6. After selecting Register, the Customer Hub login screen will appear. Enter the email address and password you submitted in the registration form, and the Customer Hub will now be accessible for your account.
7. Navigate to the Users options and attach the Merchant ID Numbers (MIDs) of your accounts to attach your businesses to the Customer Hub. 
   Note: Once registered, you can add additional users within the Customer Hub using the instructions here. 

Reset Password in the Customer Hub 

The process of resetting your Customer Hub password is quick and easy.

1. If you need to change your password, go to www.shift4.com, select Login, and select the Forgot Password button.
   
2. Enter the email address you use to sign in to the Customer Hub, then press the Recover Account button.
   
3. An email will be sent to the address you are trying to recover. You will receive the following message:
   
4. The email will be from the Customer Hub [[e-mail]] with the subject line “Customer Hub Password Reset Request.”
5. Select the Reset Password link within the email. This link will take you back to Customer, where you can enter a new password. You must confirm this password by entering it again into the "Confirm Password" option. Once both fields are filled and the passwords match, select Reset Password.
   

Internal: 

If this process does not work, please verify and check the merchant's email address. If the merchant is still unable to sign in to the account or reset the password, the merchant will need to speak with the account owner to see if the user profile was created correctly and to ensure that the email address being used is correct.

If the merchant reports they are not able to register because the email address on file has a typo or the wrong email address was used when the account was boarded (example, [e-mail] vs [e-mail]), agents can update the email via the Account Maintenance button in Titan, under either the Manage Merchant Contact Information or Manage DBA Information.
Important: Before making any account changes, verify the caller using the Caller Verification Matrix. You will also have to perform a Multi-Factor Authentication unlock in the Account Maintenance tool.

• Manage Merchant Contact Information: Use this option if you are changing the email for a single contact; this will not affect the DBA email.
• Manage DBA Information: Use this option if you need to update the DBA email for the account.

Please see the Account Maintenance Profile Changes via Titan if you have questions on using this tool. 

Note: If the merchant is EU-based, we also must verify if the email address is correct in the EU Salesforce. If it is incorrect, send an email to [e-mail] to initiate the update once you have completed the updates using Account Maintenance.

Add Another Location

This is if you have already registered with the Customer Hub and would like to add a location. 

If you are located in the United States, use the Add a New Location in the Customer Hub article. 

If you are located internationally, during Merchant Account creation, if the email you put on record is already registered for the Customer Hub, it will automatically link your Shift4 MIDs together to be viewable under one central Customer Hub login. 
You will receive an email when the accounts have been successfully linked. 

If accounts have not been linked together successfully, you can contact Shift4 to complete the process manually with Support.