Configure Discount Type Purchase Rules Using Shift4 Dine Customer Hub

Description: Learn how to configure Discount Type Purchase Rules using Customer Buys, Customer Gets, and additional criteria.

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After creating a Discount Type Purchase Rule in the Shift4 Dine Customer Hub, you’ll configure the discount to define how it works. This involves three main steps: specifying what the customer must buy (Customer Buys), defining the discount they receive (Customer Gets), and setting any additional criteria like automatic application, date ranges, or eligible order types. 

Customer Buys

Defines requirements the customer must meet. Options include:

• Items Purchased (select items and quantities required)
• Purchase Amount (specify a minimum spend)
  

You can refine these rules further using Manage Items to select eligible products. Multiple rules can also be combined (e.g., “buy one appetizer and one entrée”).

Note: The item used to meet a requirement cannot also receive the discount. For example, in a BOGO promotion, the discount applies to the second item, not the first.

Customer Gets

Defines the discount applied when requirements are met. Options include:

• Markdown: Percentage or fixed dollar value
• Apply To:
  • Ticket (discount applies to the total ticket value)
  • Highest Priced Items (item level discount that applies to the highest priced item(s))
  • Lowest Priced Items (item level discount that applies to the lowest priced item(s))
  • Selected Items (only appears when the highest or lowest priced items are selected)
    • Allows the ability to specify what items are eligible to receive the discount.
      

Note: If any “Customer Buys” rule is based on a purchase amount, the only available option in “Apply To” is Ticket.

Additional Criteria

There are additional discount criteria that can be set to control when and how a Discount Type Purchase Rule will be in effect. Standard discount options also apply:

• Include modifier values: Decide whether the discount applies to the cost of modifiers
• Require reason: Prompt staff to enter a reason when applying the discount
• Automatic Application: Set the discount to apply automatically when conditions are met
• Effective dates and times: Control when the discount is valid
• Eligible order types: Choose which order types the discount can apply to

Note: When setting up a Discount Type Purchase Rule, keep in mind that it cannot be applied or removed manually outside the dates, times, or order types you configure. This ensures the discount behaves as intended.

Discount Stacking and Order of Application

Multiple discounts can apply to the same ticket or item. Shift4 Dine applies discounts automatically in this order:

1. Standard Discounts with Force Price as the Discount Type
2. Item-level Discount Type Purchase Rules
3. Item-level Standard Discounts
4. Ticket-level Discount Type Purchase Rules
5. Ticket-level Standard Discounts

Note: To reduce confusion, limit the number of automatic discounts applied at the same time.

Saving the Discount

Once you’ve configured Customer Buys, Customer Gets, and Additional Criteria, select Save to finalize the Discount Type Purchase Rules.

Note: After saving, the discount cannot be converted to a Standard Discount, and any automatic behaviors will follow the rules you’ve set.

Once configured, learn how to apply discounts in Using Discount Type Purchase Rules.