Resolve a Stuck Print Queue Issue for Retail

What is causing this Issue?

The software will freeze or become slow if the receipt printer is malfunctioning or is out of paper and continues to receive multiple print requests.

How do I resolve this Issue?

1. Select this message if it appears on the screen. 
   

2. Select Printer in the top-left corner of the screen that opens.

3. Select Cancel All Documents. 
   

4. Select Yes to confirm. 
   

5. Close the initial screen.