Resolve an Issue for a Shift4 Loyalty Member Not Found During a SkyTab POS Transaction

Note: This feature is currently available only for Pilot users.

What is causing this Issue?

• The customer has not completed enrollment in the loyalty program.
• The search criteria used are incorrect or incomplete.
• The Shift4 Loyalty integration is not installed or is inactive.

How do I resolve this Issue?

1. Confirm the customer has completed enrollment using the customer enrollment URL.
2. Search for the customer using an alternate identifier, such as phone number, email address, or member ID.
3. Check for typos in phone number or email entry.
4. Verify the Shift4 Loyalty integration is installed and active in Lighthouse Business Manager (LBM).