Add External Gift Card Information to POS Receipt for Dynamics 365

Description: Learn how to configure the Shift4 D365 Payment Connector to pass gift card information to the POS for printed receipts by adding Language Text and Custom Fields in Finances and Operations and mapping them within the receipt designer.

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Introduction

The Shift4 D365 Payment Connector is able to pass gift card information to the POS for printed receipts, such as the gift card number or balance.

Creating Language Text and Custom Fields

1. From within Finances and Operations, navigate to Retail and Commerce > Channel setup > POS setup > POS profiles > Language text.
   
2. For any of the following that are missing, select +Add and Type:
   • EXT_DATA
   • EXT_GIFTCARDBALANCE
   • EXT_GIFTCARDNUMBER
     
3. Navigate to System administration > Setup > Custom Fields.
   
4. Add the same fields from before, ensuring the “Caption text ID” matches the “Text ID” of the respective field from step 2:
   • EXT_DATA
   • EXT_GIFTCARDBALANCE
   • EXT_GIFTCARDNUMBER
     
5. Once these have been created, you can proceed with mapping them in your Receipt Designer.

Note: Receipts will not print a balance for any gift cards that do not have a balance remaining. If a transaction uses the remaining balance on a card, the balance on the receipt will be blank.