Combos FAQs

Note: This feature is currently available only for Pilot users.

What happens if I don't complete all combo slot selections?

If you add a combo to a ticket without completing all required slots, the combo shows a "Selections Required" status. The ticket cannot be sent to the kitchen or closed until all required slots — and any required modifiers on selected items — are completed, or the combo is removed.

Can I order more than one of the same combo?

Yes. You can set a combo's quantity to more than one or duplicate it on the ticket, just like a standard item. All slot selections and modifiers are copied with it.

Can I apply a discount to a combo?

Discounts and surcharges can be applied to the combo item line. They cannot be applied to individual child items within a combo. For reporting purposes, discounts and surcharges are allocated proportionally to each child item based on its share of the combo price.

Can I refund a combo?

Yes. However, you cannot refund individual child items within a combo separately — you must refund the entire combo.

Can I move a combo to a different ticket or seat?

Yes. Moving a combo always moves the entire combo — the parent item and all child items together. Individual child items cannot be moved independently.

What happens if items in a combo slot become unavailable?

If all items in a combo slot are deactivated or removed after the combo was set up, the slot shows an error on the Workstation. The ticket cannot be sent until the combo is removed or the slot is corrected in Shift4 Customer Hub.

Are combos supported on Shift4 Duo, Online Ordering, Kiosk, or QR Pay?

You cannot add combo items in these platforms. However, combos display correctly in Shift4 Duo and QR Pay when viewing or taking payment for an order that already includes combo items.

Can combos be added to Online Ordering menus?

No. Combos are an in-store Workstation feature and cannot be imported to Online Ordering menus via Menu Manager.