Troubleshoot Training Mode in Shift4 Dine

Description: Learn how to resolve common issues with Training Mode in Shift4 Dine, including errors that prevent it from being enabled and warnings about online order disruptions.

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Note: This feature is currently available only for Pilot users.

Symptom	Likey Cause	Resolution
Training Mode is unavailable, and an error appears	Transaction data is not fully synced to the Shift4 Customer Hub, or the terminal is offline	Wait 1 to 2 minutes for the data to fully sync, or bring the terminal back online, then try again.
A warning appears indicating that enabling Training Mode may disrupt online orders	The terminal is assigned to print online orders, or it is the only terminal online and syncing to the Shift4 Customer Hub	Enable Training Mode on a different terminal if one is available. If this is a single-terminal location testing the POS before going live, you can proceed.  Warning: Enabling Training Mode on a live single-terminal location during active service is not recommended.
Tickets or data created during Training Mode are missing after exiting	Training Mode data is permanently deleted when you exit	This is expected behavior. Data created in Training Mode is never saved and does not sync to Shift4 Customer Hub. Any tickets or payments entered during Training Mode cannot be recovered.
Menu or configuration changes made during Training Mode are not reflected on the POS	Training Mode data does not sync to Shift4 Customer Hub	Configuration and menu changes must be made outside of Training Mode in Shift4 Customer Hub or directly in the POS settings. Training Mode is intended for practice only and does not save any changes.