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Hardware Settings on SkyTab POS

  • Updated

Description: The Hardware tab allows you to modify terminal-specific settings, such as maintaining printers and viewing activity logs for all actions completed within SkyTab POS. 

To watch more how-to videos, visit our video section.

Hardware

The Hardware landing page allows you to edit terminal-specific information. However, set up each terminal separately. Navigate to Manager > Settings > Hardware and ensure that the Hardware tab is selected.

  • Station Name: The name of the current terminal, which displays in the upper right corner of the system screen and appears on reports.
  • Time Zone: A drop-down where the user may set their time zone.
    • This also changes the time zone for the Android system settings itself.
  • Volume: A slider that adjusts the system’s volume for that terminal.
  • Brightness: Use to adjust the system brightness.
  • Use Weight Scale: Specify if an integrated scale is available for the system.
  • Use Physical Cash Drawer: Specify whether or not the cash drawer is attached.
  • Enable On-Screen Keyboard: Enable the use of an on-screen keyboard.
  • Override default order type for this POS station: Allow the user to select a local printer, which is used by the specific POS station and disregards any default order type of the POS.
  • Release Notes: Show all release notes for each version leading up to the current one.
  • Activate Remote Support: Allow access to your terminal remotely through TeamViewer; this button can also be found on the POS login screen.
  • Upload Logcat Logs: When logging is enabled, this allows you to upload the logs in case this is needed for troubleshooting with Support.
  • Upload Database Backup: Submit a database backup in case this is needed for troubleshooting with Support.

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Printers

To watch more how-to videos, visit our video section.

SkyTab POS uses virtual printers, meaning they are not fixed. Instead, the printer function is defined as a Receipt Printer, a Ticket Printer, or an Expedite Printer, which are explained below.

Adding a New Printer

To add a new printer to the system, select Add New Printer in the lower-left corner of the screen. This generates a pop-up that takes you through the setup options of the printer:

  • Printer Name (required): The unique name of the printer.
  • Connection Type: Specify if the printer uses a network or USB to communicate.
  • Printer Model: Model of the printer being attached (i.e., Epson, SNBC, or RP-D10).
  • Printer Function: Determine how the printer is used.
  • Print Type: Designate if the printer is a thermal or dot matrix printer.
  • Assigned Station: Allow the user to select which station the printer is assigned to.
    • Do NOT assign a printer to a particular station if it is a Remote Printer; the system does this.
  • Enable Cutter: Specify if tickets are cut after each receipt.
  • Test Print: Allow the user to verify that the printer works correctly.

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Delete or Remove Printer

Note: SkyTab POS software is not capable of deleting or removing printers once they are added to the POS system. The only way to remove or delete printers from the POS is to make them inactive.

To deactivate the printer, proceed with the following steps:

  1. Navigate to the Manager > Settings > Hardware > Printers/KDS. Select the printer that needs to be deactivated from the left side menu by pressing on it.
  2. Slide the Active toggle OFF in the top middle of the screen.
  3. Tap the Save button at the bottom right corner.

Remote and Expediter Printers

Remote Printers (also called Kitchen Printers) send tickets from the POS system to locations throughout your business. In contrast, Expediter Printers have information printed to assist someone in an expediter or runner position (if applicable). The options for both of these printers are in the sections below.

General

  • Active: Activate or deactivate the printer.
  • Line Spacing: Adjust the space between printed lines of text on the receipt.
  • Text Size: Choose the font size on the receipt.
  • Group By: Allow the user to filter the ticket by: 
    • Department
    • Revenue Class
    • Guest
    • Course
    • Do Not Group
  • Separated With: This option determines how the above groups are separated on the ticket; this includes: 
    • New Line
    • Blank Line
    • Heavy Line
    • Group Name Only
    • Group Name with Blank Line
    • Group Name with Heavy Line
    • Nothing
  • Assigned Items/Modifiers: Allow items or modifiers on an order to print on the ticket.

Modifiers assigned to the item print to the kitchen, so any item assigned via the Assigned Items box has its modifiers printed in the kitchen.

  • Edit Printer Setup: Allow the user to change the options presented when adding a new printer.
  • Test Print: Allow the user to verify that the printer is set up and working correctly.

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Advanced Tab

  • Show Section Name: Print the Section Name in the lower right corner of the receipt’s header.
  • Show Number of Guests: Print “# Guests” in the lower-left corner of the receipt’s header.
  • Show Header/Footer: Determine if the header/footer is on the receipt.
  • Show Seat Numbers: List the guests’ numerical identifiers next to the items ordered.
  • Roll-Up Item Quantities: Place multiple orders of the same item for the same person on one line by listing the quantity.
    • Roll-Up Modifiers function the same as Roll-Up Item Quantities but affect modifiers.
  • Show Customer Details (Remote Printers Only): Print the customer’s name, address, and phone number before the header.
  • Print modifiers: Once a menu item with modifiers is assigned to this device, it will automatically follow the main item.
  • Print special requests in red/bold: Print special requests in red/bold font on the kitchen slips.
  • Show other printers assigned to items or modifiers: Display another printer’s name below the header to let the receipt recipient know that these items are for the same ticket.
  • Print Void Slips: Determine whether or not to print a ‘void slip’ when an order or item is canceled.
  • Print Barcodes on Kitchen Slips (Remote Printers Only): Print a barcode for scanning.
  • Do not order modifiers: Controls whether modifiers print in the order they were entered on the POS or in their default configured order.
    • When it is off: modifiers will always print in the order they're configured within Depts Items, Mods
    • When it is on: modifiers print on a ticket in the order they were entered on SkyTab POS
  • Add extra space to kitchen slip header (Remote Printers Only): Add an extra space above the receipt’s header based on the amount set.
  • Failover Printer: Designate a backup printer to print if the primary printer is offline.

Local Printers

A local printer is used in conjunction with the POS system to print both of the following:

  • Guest Checks: These are given directly to the customer for their records.
  • Transaction Receipts: These list the actual transaction and payment information after the transaction has been processed.

When editing an existing local printer that is connected to your POS system, you need to ensure the printer is configured correctly by designating the settings. Visit the SkyTab POS Printer and Receipt Settings for details.

Onboard Reader

The SkyTab POS Workstation Onboard Reader includes a magnetic stripe reader for card swipes (payments, gift, employer), a Smart Card reader for EMV chip payments, and an integrated contactless reader for NFC (Apple Pay / Google Wallet) payments.

For additional information on using Gift Cards on the SkyTab POS when utilizing the L1400 or M8, please refer to the Use Gift Cards on SkyTab POS article.

Note: Canadian merchants also incorporate the A35 PIN Pad. Additional setup information for the A35 is available in the SkyTab A35 PIN Pad Setup article.

For detailed configuration instructions, specifically for SkyTab POS Workstations and SkyTab Glass devices using the Onboard Reader, please refer to the Configure Manual Credit Card Entry for SkyTab POS Workstation article.

Additional information for the Onboard Reader setup is available for SkyTab Kiosk and for Q25 PIN Pad use. Please refer to the following as applicable: 

PIN Pad

Presently, an SP30 optional PIN Pad can be added to SkyTab POS bundles to process credit, debit, EMV, and NFC transactions. Gift cards and server cards can still be swiped through the MSR. 

Note: Specifically for Canadian merchants, a PAX A35 is sent with each SkyTab POS system and is used for all of the transaction types, including gift cards. To test if the PIN Pad is connected:

  1. Navigate to Manager > Settings > Hardware.
  2. Select PIN Pad at the top of the screen.
  3. Select PAX SP30 under Payment Device.
  4. Enter the PAX SP30’s IP Address.
    Important: Do not enter any zeros in the IP Address. (i.e., 172.16.1.61 NOT 172.016.001.061)
  • A custom Test Message can be set to appear on the PIN Pad if the connection works.
  • Press Test Connection to test that the PAX SP30 PIN Pad is working and connected to the SkyTab POS system.
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Customer-Facing Display (CFD)

You can order an Integrated CFD. This attaches to the back of the POS System, allowing customers to monitor totals and tickets while transactions are being processed.

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USB-C to Base of L1400

  • Welcome Message: This message appears when nothing is currently happening on the terminal and is designed to greet customers.
    • Two lines of text can be added and shown on the CFD.
  • Order Complete Message: This message appears after the payment is processed and the ticket is closed.
    • Designed to inform the customer that the transaction has been completed.
    • Two lines of text can be added to show on the CFD.
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Caller ID

Important: Caller ID currently supports analog phones. If the merchant has IP phones, they will need to connect with their phone company to get a converter box.

There are a few settings in Hardware Settings that can change how the software behaves with the Caller ID. To access, log in to the terminal and navigate to Manager > Settings > Hardware > Caller ID. From here, you have the following options:

  • Enable Caller ID: Enable the Caller ID functions.
    • If disabled, the Caller ID tab does not display on the login screen.
  • Remove Calls From Call List: Clear all Caller ID information on the PIN screen when an order is taken (disabling this keeps the entire call history).
  • Call List Display Period: If “Remove Calls from Call List” is disabled, this feature determines how long a call stays on the Caller ID list.
  • Notification Display Period: How long the Incoming Call notification displays at the top of the screen when receiving a call.
  • Default Order Type: The default order type assigned to the ticket when a customer is selected via the Caller ID module.

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Router

All orders come with one router and standard steps required for set up. Additional information is available within the  Network Topology Overview for SkyTab POS article.

Note: The router may be received prior to set up. Detailed setup instructions can be found within the SkyTab POS Install Guide.

Barcode Scanner

As part of the SkyTab POS Accessories, the barcode can be assigned to a menu item and scanned on the order screen to populate on the ticket. Please refer to these resources for additional information:

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