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Hardware Settings on SkyTab POS

  • Updated

Description: The Hardware tab allows you to modify terminal-specific settings, such as maintaining printers and viewing activity logs for all actions completed within SkyTab POS. 

To watch more how-to videos, visit our video section.

Hardware

The Hardware landing page allows you to edit terminal-specific information. However, set up each terminal separately. Navigate to Manager > Settings > Hardware and ensure that the Hardware tab is selected.

  • Station Name: The name of the current terminal, which displays in the upper right corner of the system screen and appears on reports.
  • Time Zone: A drop-down where the user may set their time zone.
    • This also changes the time zone for the Android system settings itself.
  • Volume: A slider that adjusts the system’s volume for that terminal.
  • Brightness: Use to adjust the system brightness.
  • Use Weight Scale: Specify if an integrated scale is available for the system.
  • Use Physical Cash Drawer: Specify whether or not the cash drawer is attached.
  • Enable On-Screen Keyboard: Enable the use of an on-screen keyboard.
  • Override default order type for this POS station: Allow the user to select a local printer, which is used by the specific POS station and disregards any default order type of the POS.
  • Release Notes: Show all release notes for each version leading up to the current one.
  • Activate Remote Support: Allow access to your terminal remotely through TeamViewer; this button can also be found on the POS login screen.
  • Upload Logcat Logs: When logging is enabled, this allows you to upload the logs in case this is needed for troubleshooting with Support.
  • Upload Database Backup: Submit a database backup in case this is needed for troubleshooting with Support.

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Printers

To watch more how-to videos, visit our video section.

SkyTab POS uses virtual printers, meaning they are not fixed. Instead, the printer function is defined as a Receipt Printer, a Ticket Printer, or an Expedite Printer, which are explained below.

Adding a New Printer

To add a new printer to the system, select Add New Printer in the lower-left corner of the screen. This generates a popup that takes you through the setup options of the printer:

  • Printer Name (required): The unique name of the printer.
  • Connection Type: Specify if the printer uses a network or USB to communicate.
  • Printer Model: Model of the printer being attached (i.e., Epson, SNBC, or RP-D10).
  • Printer Function: Determine how the printer is used.
  • Print Type: Designate if the printer is a thermal or dot matrix printer.
  • .Assigned Station: Allow the user to select which station the printer is assigned to.
    • Do NOT assign a printer to a particular station if it is a Remote Printer; the system does this.
  • Enable Cutter: Specify if tickets are cut after each receipt.
  • Test Print: Allow the user to verify that the printer works correctly.

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Delete or Remove Printer

Note: SkyTab POS software is not capable of deleting or removing printers once they are added to the POS system. The only way to remove or delete printers from the POS is to make them inactive.

To deactivate the printer, proceed with the following steps:

  1. Navigate to the Manager > Settings > Hardware > Printers/KDS. Select the printer that needs to be deactivated from the left side menu by pressing on it.
  2. Slide the Active toggle OFF on the top middle of the screen.
  3. Press the blue Save button at the bottom right corner.

Remote and Expediter Printers

Remote Printers (also called Kitchen Printers) send tickets from the POS system to locations throughout your business. In contrast, Expediter Printers have information printed to assist someone in an expediter or runner position (if applicable). The options for both of these printers are in the sections below.

General

  • Active: Activate or deactivate the printer.
  • Line Spacing: Adjust the space between printed lines of text on the receipt.
  • Text Size: Choose the font size on the receipt.
  • Group By: Allow the user to filter the ticket by: 
    • Department
    • Revenue Class
    • Guest
    • Course
    • Do Not Group
  • Separated With: This option determines how the above groups are separated on the ticket; this includes: 
    • New Line
    • Blank Line
    • Heavy Line
    • Group Name Only
    • Group Name with Blank Line
    • Group Name with Heavy Line
    • Nothing
  • Assigned Items/Modifiers: Allow items or modifiers on an order to print on the ticket.

Modifiers assigned to the item print to the kitchen, so any item assigned via the Assigned Items box has its modifiers printed in the kitchen.

  • Edit Printer Setup: Allow the user to change the options presented when adding a new printer.
  • Test Print: Allow the user to verify that the printer is set up and working correctly.

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Advanced Tab

  • Show Section Name: Print the Section Name in the lower right corner of the receipt’s header.
  • Show Number of Guests: Print “# Guests” in the lower-left corner of the receipt’s header.
  • Show Header/Footer: Determine if the header/footer is on the receipt.
  • Show Seat Numbers: List the guests’ numerical identifiers next to the items ordered.
  • Roll-Up Item Quantities: Place multiple orders of the same item for the same person on one line by listing the quantity.
    • Roll-Up Modifiers function the same as Roll-Up Item Quantities but affect modifiers.
  • Show Customer Details (Remote Printers Only): Print the customer’s name, address, and phone number before the header.
  • Print modifiers separately: For SkyTab versions 1.91 and below only. Print out modifiers selected for the item on a separate kitchen slip.
  • Print modifiers: For SkyTab version 1.92.1 and above only. Once a menu item with modifiers is assigned to this device, it will automatically follow the main item.
  • Print special requests in red/bold: Print special requests in red/bold font on the kitchen slips.
  • Show other printers assigned to items or modifiers: Display another printer’s name below the header to let the receipt recipient know that these items are for the same ticket.
  • Print Void Slips: Determine whether or not to print a ‘void slip’ when an order or item is canceled.
  • Print Barcodes on Kitchen Slips (Remote Printers Only): Print a barcode for scanning.
  • Add extra space to kitchen slip header (Remote Printers Only): Add an extra space above the receipt’s header based on the amount set.
  • Failover Printer: Designate a backup printer to print if the primary printer is offline.

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Local Printers

A local printer is used in conjunction with the POS system to print both of the following:

  • Guest Checks: These are given directly to the customer for their records.
  • Transaction Receipts: These list the actual transaction and payment information after the transaction has been processed.

When editing an existing local printer that is connected to your POS system, you need to ensure the printer is configured correctly by designating the settings explained in the section below.

General Tab

  • Active: Activate or deactivate the printer.
  • Line Spacing: Adjust the space between printed lines of text on the receipt.
  • Custom Text Before Server Name: Allow the user to select how the server’s name is prepended on the ticket.
  • Under the Guest Check Receipt and Transaction Receipt sections, place a checkmark next to one or more of the following:
    • Print customer’s name: Print the customer’s name if they’re assigned to the order itself.
    • Print custom ticket name or table name: Determine whether the receipt prints the ticket or table name.
    • Print items: Determine whether or not the line items print on the receipt.
    • Print modifiers: Print the modifier. 
    • Print $0 modifiers: Print modifiers with the price of the modifier being $0. 
    • Print modifiers prices: Print the modifier prices (only if Print Items is selected).
    • Print special request(s): Print special requests on the receipt.
    • Print barcode: Print a barcode for the ticket, which can be scanned later to recall it in the POS system.
  • Tip Hints: Print the tip suggestion percentages on the guest check (if applicable).
  • Edit Printer Setup: Reopen the initial printer options.
  • Test Print: Send a receipt to the printer mimicking the selections chosen.

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Advanced Tab

  • Custom Header/Footer Text: Allow a personalized message to print in the header/footer.
  • Show Tip Hints: Print the tip suggestion percentages on the receipt (selections for guest check, transaction receipt, and credit slip).
  • Printer Has Second Cash Drawer Connected: Indicate if another cash drawer is connected.
  • Print Barcodes On Receipts: Print a barcode that can be scanned for easy reference.
  • Auto Print when $0 ticket is closed: Automatically print a receipt without prompting.
  • Failover Printer: Designate which printer prints the receipt(s) if the default printer is offline/unavailable.

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PIN Pad

Each of the SkyTab POS systems is given a PAX SP30 PIN Pad, which is used to process credit, debit, EMV, and NFC transactions. Gift cards and server cards can still be swiped through the MSR. To test if the PIN Pad is connected:

  1. Navigate to Manager > Settings > Hardware.
  2. Select PIN Pad at the top of the screen.
  3. Select PAX SP30 under Payment Device.
  4. Enter the PAX SP30’s IP Address.

    Important: Do not enter any NO zeros in the IP Address. (i.e., 172.16.1.61 NOT 172.016.001.061)
  • A custom Test Message can be set to appear on the PIN Pad if the connection works.
  • Press Test Connection to test that the PAX SP30 PIN Pad is working and connected to the SkyTab POS system.

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Customer Display

You can order an Integrated Customer Facing Display. This attaches to the back of the POS System to allow customers to monitor totals and tickets while transactions are being processed.

  • Welcome Message: This message appears when nothing is currently happening on the terminal and is designed to greet customers
    • Two lines of text can be added and shown on the customer-facing display
  • Order Complete Message: This is the message that appears after the payment is processed and the ticket is closed
    • Designed to inform the customer that the transaction has been completed
    • Two lines of text can be added to show on the customer-facing display

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Caller ID

There are a few settings in Hardware Settings that can change how the software behaves with the Caller ID. To access, log in to the terminal and navigate to Manager > Settings > Hardware > Caller ID. From here, you have the following options:

  • Enable Caller ID: Enable the Caller ID functions.
    • If disabled, the Caller ID tab does not display on the login screen.
  • Remove Calls From Call List: Clear all Caller ID information on the PIN screen when an order is taken (disabling this keeps the entire call history).
  • Call List Display Period: If “Remove Calls from Call List” is disabled, this feature determines how long a call stays on the Caller ID list.
  • Notification Display Period: How long the Incoming Call notification displays at the top of the screen when receiving a call.
  • Default Order Type: The default order type assigned to the ticket when a customer is selected via the Caller ID module.

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