Split a Payment into Equal Shares on Shift4 Duo

Description: The Split Pay function on Shift4 Duo differs from splitting a check by splitting the payment into equal payments. On your POS system, you will see that this ticket has multiple payments but remains a single ticket.

Splitting a check is where you want to split the ticket into multiple tickets, where each ticket represents a guest or group of guests and only has one payment on each ticket.

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Note: The "Allow Partial Payment Flow" setting must be enabled in Lighthouse > Devices > Shift4 Duo > Payment Settings

To split a payment:

1. Begin by selecting a ticket from My checks.
   
2. Select the Pay button.
   
3. Select the Credit tender from the list for the payment. Your list may differ slightly from the example screen.
   
   Note: For Canada, the "Credit Card" and "Debit Card" payment buttons are changing to “Credit / Debit" buttons on Shift4 Duo/Shift4 One (formerly known as SkyTab SOLO). This change will automatically determine whether the card is a Credit or a Debit and note that in the Reporting. 
   Shift4 Duo/Shift4 One before and after:
   
4. Select Split Pay.
   
5. You are prompted to select the method for splitting the payment.
   
6. For equal payments, verify the number on the screen is correct, then press Continue.
7. Use the Custom Split Amount button when one person wants to pay a smaller or larger share of the check.
   Please be aware that even equally split checks may have slightly differing amounts in cases where taxes or gratuities do not divide evenly into the number of payments. In most cases, this variation is one cent more on one of the split payments.
8. Each guest will continue through the regular payment flow, starting with being prompted to add a tip. The guest can select one of the suggested percentages or use the Other or Cash Tip buttons.
9. Press Continue after the tip has been entered.
   
   You can walk the guest through the next steps, as they should select the tip, use their card, select a receipt option and provide a rating.
10. Use the guest's card to complete the payment. Select a receipt option from the list.
11. Have the customer select a rating, then press Continue. Repeat the payment steps for each guest.
    The device will log out the user once the check has been paid in full.

Split Ticket by Item on Shift4 Duo

The Shift4 Duo (PAX A800 or PAX A930) device is not capable of splitting tickets by item. There are only two ways to split a ticket using Shift4 Duo: splitting into equal shares or custom split amounts. The workaround would be using custom split amounts and processing payments for each split for the sum of items for each customer.