Start or Stop a Service in Windows

Description: Many of Shift4's products, as well as those of systems we interface with, utilize Windows Services to perform their function as a background process. In the case of the UTG and UTG Stub, these Services must be halted before their Stand Alone counterparts can be accessed. Stopping and restarting a service can also be a useful troubleshooting step. 

• In Windows 7
• In Windows 8.1
• In Windows 8.1 via Charm Bar
• In Windows 10
• In Windows via the Command Line or Power Shell: (UTG only)
• Using LogMeIn

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Notes:

• The UTG (v2) Stand Alone can't be started without first stopping the UTG Service. Stopping the Universal Transaction Gateway (UTG) stops all active credit card processing until either the service or the Stand Alone is restarted.
• Please select Run As Administrator to ensure Services is running with proper permissions.

Shift4 Service Names

Shift4 Services:

• The UTG can be listed as Shift4 UTG2 or Universal Transaction Gateway
• The UTG Stub is listed as Shift4 UTG Stub
• 4Go is listed as Shift4 4Go
• Shift4 Bridge is listed based on the system for which it is installed:
  • Shift4 3700 Interface
  • Shift4 Postec SimFE/9700 Interface
  • Shift4 Interface
• SkyTab is listed based on the system for which it is installed:
  • Shift4 3700 SkyTab Interface Service
  • Shift4 SkyTab Interface Service

In Windows 7

1. Using the Start menu Search bar, type Services.msc and press Enter.
   
   
2. Locate the service that you wish to start or stop.
3. Right-click on the desired service and select Start, Stop, or Restart, depending on the desired function.

In Windows 8.1

1. Select the Windows button to bring up the Start Menu.
   
2. Type in services.msc (the act of typing on this screen should automatically begin searching) and press Enter.
3. Locate the service that you wish to start or stop.
4. Right-click on the desired service and select Start, Stop or Restart, depending on the desired function.

In Windows 8.1 via Charm Bar

1. To access the Charms bar, move the mouse cursor to the bottom-right or top-right corner of the screen. The Charms bar should appear on the right side.
   Note: On touch screens, swipe from the right edge to bring up the Charms bar. You can also use the keyboard shortcut "Windows key" + "C."
   
2. In the Charms menu, select the Settings icon - this will resemble a gear.
3. Navigate to Control Panel > Admin Tools > Services.
4. Locate the service that you wish to start or stop.
5. Right-click on the desired service and select Start, Stop or Restart, depending on the desired function.

In Windows 10

1. Select the Windows button to bring up the Start Menu.
   
   
2. Type in services.msc (the act of typing on this screen should automatically begin searching) and press Enter.
3. Locate the service that you wish to start or stop.
4. Right-click on the desired service and select Start, Stop, or Restart, depending on the desired function.

In Windows via the Command Line or Power Shell: (UTG only)

1. Open the command prompt using one of the methods below:
   • via CTRL+R (all Windows versions)
   • via Start Menu > Run > CMD (Windows XP, Vista, 7)
   • via right-clicking the Start button and selecting Command Prompt (Windows 8 and 10)
     
     

Method 1 (all Windows versions):

1. Use the keyboard shortcut: Windows + R.
   
   
2. Type CMD.
3. Press Enter

Method 2 (Windows 10):

1. Select the Start button or Windows icon.
2. Type: CMD in the entry blank to open.
   
3. Press Enter.
   
   

Method 3 (supported Windows versions):

1. Right-click the Start button.
2. Select Windows PowerShell.

2. At the command line,
   • type net start frmUtg2Service to start the service
   • type net stop frmUtg2Service to stop it
     

Internal:

Using LogMeIn

When we are connected to the POS system through LogMeIn, you can Start/Restart the Service following these steps:

1. In the LogMeIn panel, press Computer Management.
   
   
2. Select Services.
3. Select show 500 at the top of the page.
   
4. Find Shift4 Utg2 Service.
   
   
   Note: Once you've selected to show all the services on the page, you can use Ctrl+F to search in the browser for UTG, and it should highlight the UTG service for you.
   
   5.1 Press to Start the Service.
   5.2 Press to Stop the Service.
   5.3 Press to Restart the Service.