Order SkyTab Hardware and Employee ID Cards Using Lighthouse Business Manager (United States)

Description: Learn how to order SkyTab hardware (Air, Glass, Mobile, Customer-Facing Display, Kitchen Printer, KDS Bump Bar) and SkyTab employee ID cards using Lighthouse Business Manager (LBM).

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Order Hardware

To watch more how-to videos, visit our video section.

1. Log in to Lighthouse Business Manager (LBM).
2. Select Orders > Hardware from the left navigation menu (located near the bottom).
   
3. On the Hardware tab, select the quantity of the item and then Add to Cart.
   
4. Review the pop-up window displaying what you have added to your cart. If you are not adding additional items, select Proceed to Checkout. Otherwise, to add more items, select Continue Browsing.
5. Confirm your information, including your location name and your contact and shipping information.
6. Select the Terms and Conditions link to read them and check the acknowledgment box when you are finished reading.
7. Select Place the Order to complete your order.
8. You will receive confirmation of your order. It will be charged to your account and reflected on your monthly statement.
   

Internal:

Equipment List is Not Present in Lighthouse Business Manager

If the merchant wants to order additional equipment (SkyTab Glass, SkyTab POS, SkyTab Mobile, Customer-Facing Display, Kitchen Printer, SkyTab KDS, Access Point, Desktop Switch, Caller ID, Barcode Scanner, etc.), but the equipment is not present in LBM > Orders > Hardware, proceed with the Support Order Placement Form and the following steps:

1. Verify the Owner. ONLY verified owners can order additional equipment.
2. Enter the case  number.
3. For the “Is this related to a Disaster Relief Request?” section, select No.
4. For the "Identify the Customer Type" section, select End 2 End.
5. For the “Is this a swap or a request for an additional piece of equipment?” section, select Additional Equipment. Then, select Next.
6. In the Additional Equipment Notification window, please refer to the pricing matrices listed in the form and make sure the merchant is aware of the fee being incurred. As long as the merchant approves of this fee, then you may continue filling out this form by pressing the Next button.
7. Enter Merchant ID / DBA.
8. Ask the merchant where they would like to receive the equipment.
   • If they want to receive the equipment at the business address, select DBA.
   • If they want to receive the equipment at a different address, select Other. Additionally, enter the address in the "Other Address" section.
9. For Software Brand, select SkyTab POS.
10. In the Equipment Selection window, select the equipment group that matches your case. Then select the Additional Equipment and their quantities.
11. To confirm, press the Submit button.

Equipment Order Shipping Inquiry 

If the merchant has placed an equipment order but the order was never shipped to them, proceed with the following steps:

1. Confirm that the order number exists. Order numbers can be checked via LBM or Archos:
   • LBM: Navigate to the LBM > Order > Supplies > POS System and Supply Orders > POS Orders to check the order number and status.
   • Archos: Navigate to the Archos > Enter MID > Orders to check the order number (OrderID) and status (Order Status).
   • If the order number is not present in LBM and Archos, placing a new order might be necessary.
2. If the order number exists, confirm the order has been in the queue for over 24 hours.

Submit an Internal Escalation Shipping(Deployment) Support Workflow for further troubleshooting steps.

Internal:

Ordering Employee ID Cards for UK/EU/CA Merchants

Ordering employee ID cards via Lighthouse Business Manager (LBM) is currently unavailable for UK/EU/CA merchants. To order employee ID cards, you can escalate through your standard escalation path or proceed with the Order Manager Cards in Archos procedure.

Important: Select Ship From: LT Office if you are creating an employee ID card order for Europe (Ireland).
If the merchant is from the United Kingdom, select Ship From: London, UK (Givex). You don't have to change anything if it's being ordered for Canada.
If a merchant from the EU/UK/CA needs additional equipment, please let them know to reach out to their partner with that request.