SkyTab Workforce Partner FAQs

What is SkyTab Workforce?

SkyTab Workforce is an employee and scheduling solution that integrates seamlessly with your SkyTab POS system, offering advanced features for managing and optimizing your employee workforce while staying compliant with local labor laws.

How does the auto-onboarding process work for new SkyTab POS merchants?

New SkyTab POS merchants will get automatically enrolled into SkyTab Workforce. The process involves a seamless integration where their location will get activated after the initial SkyTab POS onboarding process (when their devices ship). Lighthouse syncs data after that with SkyTab Workforce, setting up the platform without manual intervention. Once the merchant can access Lighthouse Business Manager, they can start using SkyTab Workforce.

Is there an additional cost to merchants for using SkyTab Workforce?

SkyTab Workforce is available for all SkyTab POS merchants for a 30-day Free Trial period. After the trial, SkyTab Workforce is $35/mo per location.

Can merchants opt out of SkyTab Workforce?

While SkyTab Workforce adds significant value to merchants' business operations, they can opt out anytime through Lighthouse Business Manager (LBM) under Labor Settings (must be owner account).

What features does SkyTab Workforce offer?

SkyTab Workforce provides scheduling, time tracking, performance analytics, a mobile companion app, schedule and break enforcement, Manager Logbooks, and more, all designed to streamline your workforce management.

Will the merchant's data automatically sync into SkyTab Workforce?

Yes, employee, job, and sales data (sales forecasting for scheduling) will automatically sync into SkyTab Workforce for a smooth transition as soon as a merchant begins to configure and set up their location.

What do I need to set up after initially logging in to SkyTab Workforce?

The "Getting Started Guide" is an excellent resource for getting up and running fast. One of Workforce's best and latest features is that it automatically configures a merchant's Compliance Rules based on their location, ensuring they are fully compliant with local governance.

Where can merchants get support if they have questions?

Our dedicated support team is available 24/7. You can reach the Support Team via phone, email, or live chat (through your Lighthouse or SkyTab Workforce dashboard).

Where can Shift4 members get answers to general questions?

For teams with access to Slack, a dedicated channel is available to post any questions, comments, or insights related to SkyTab Workforce. 

Are there training resources available for SkyTab Workforce?

Absolutely! We offer comprehensive online tutorials and in-app tutorials. Some links:

• SkyTab Workforce ZenDesk
• Refer to the SkyTab Workforce Getting Started Guide attachment below.

How will I be notified about updates or changes to SkyTab Workforce?

SkyTab Workforce updates get communicated via in-app notifications and Shift4 release processes. We keep you informed every step of the way.