Shift4 Dine Menu Submission Guide

Description: Learn about the Menu Submission process for Shift4 Dine.

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Agents may update up to ten menu items per merchant during a single engagement. The agent should provide a brief training session to ensure the merchant understands how to add, edit, and remove items independently during the update. If the merchant requests more than five changes, the agent should help submit the updates through the designated form. All actions, including updates, training completion, and form submission, must be documented in the merchant’s case.

Note: Please use the Shift4 Dine Menu Programming Request form to request help with your Shift4 Dine menu needs. The [e-mail] email is no longer monitored, and emails sent there will receive an automated response directing them to the new form.

If you have made changes to your menu after you have already been installed for 30+ days and would like Shift4 to complete the menu changes requested, please use the Shift4 Dine Menu Programming Request form. 

If you have not installed yet please reach out to your Pre-Launch Specialist.
If you have installed within the last 30 days, please reach out to your Post-Launch Specialist.

Note: The team can not delete any existing items. If you require a whole new menu concept, we will need to work with you on getting a new MID assigned so we can start a new menu. This turnaround time is 2-3 weeks.

Acceptable Menu Formats

1. Customer-Facing Menus
   • Include your full food menu: Breakfast, lunch, dinner, desserts, catering, non-alcoholic drinks, etc.
   • Include your full alcohol menu: Individual liquors, mixed drinks, draft beer, bottled beer, wines, etc.
   • All item prices and descriptions should be visible.
   • Any menus submitted should be considered the final versions and should not include placeholder items.
   • Acceptable formats are .pdf, .doc, as well as legible .png and .jpeg image files.
   • Any menus that do not have a customer-printed menu can be listed in an Excel spreadsheet or a
     Word document.
2. Use the POS Menu Import Template File.

Unacceptable Menu Formats

• Inventory lists*
• Online ordering links
• Online ordering menu screenshots
• Pictures of an existing POS screen and layout

Acceptable Menu Conversions

Shift4 Dine accepts menu conversions from the following list of point-of-sale systems:

• Clover - Inventory Export
• Future POS **
• Harbortouch Hospitality **
• POSitouch **
• Toast **

Best Practices

1. Include any additional modifiers not listed on the printed menu
   • If no modifiers are included on the printed menu, default modifiers will be programmed.
     • Examples: Generic Salad Dressings and Generic Pizza Toppings.
   • When completing the POS Menu Template, provide all modifiers and modifier groups needed for
     programming.
     • Examples: Pizza toppings, adds, extras, condiments, etc.
2. Include all item prices
   • Pricing must be submitted for all menu items and modifiers.
   • Any items or modifiers without a price will result in an assumed $0.00 price.
3. Barcoded items
   • Barcoded items should include the product name, scannable barcode number, and price.
4.  Other data
   • Employees: This is optional and can be added during your installation.
   • Table layout(s): This is optional and can be added during your installation.

All menus are subject to approval. If you have questions about your menu submission, please consult your
Pre-Launch Specialist or Sales Representative.

* Liquor or beverage inventory lists may be submitted. These lists must include only actively sold items, contain the item category (e.g., Vodka, Tequila, etc.), and the item selling price.
** Additional information is required. Please contact your Pre-Launch Specialist or Sales Representative for details.