Perform a Split Check Adjustment in Lighthouse Business Manager Transactions Manager

Description: Learn how to perform a split check adjustment in Lighthouse Business Manager (LBM) Transactions Manager.

---

To watch more how-to videos, visit our video section.

The original Transaction and Ticket Tip amount determines the maximum refund amount. Additionally, each payment type will receive a refund for the original payment amount per payment type.

By default, Admins have refund permissions, whereas LBM users are disabled for refund permissions. Visit Enable Refund Permissions in Lighthouse Business Manager to enable permissions.

To perform a split check adjustment:

1. Locate a transaction or ticket using the LBM Transaction Manager tab.
2. Select Refund / Adjust.
   
3. Select Full Refund.
   
4. Select a Reason and add a comment (optional).
   
   
5. Select the Refund button to confirm the refund.
   
   A popup message will display confirming you want to apply the refund to all related ticket payments; select Refund.
   

To email the customer the adjustment receipt, visit Share an Adjustment Receipt Via Email for Transaction Manager Adjustments.

SkyTab POS Adjustment Notes

After a refund or tip adjustment has been made in LBM, a note detailing the adjustment and the amount appears at the top of the SkyTab POS original ticket.