Configure Kiosk Order Flows

Description: Order Flows define how customers place orders on a kiosk and how those orders map into the Shift4 Dine workstation. Each flow (e.g., "For Here," "To Go") controls ticket mapping, customer questions, messages, tips, and restrictions.

---

Availability: United States, Ireland, Spain, United Kingdom

Access

1. Go to Kiosk or in the Shift4 Dine Customer Hub, go to Marketplace > Kiosk > Manage.
2. Select Order Flows from the left menu. 
   

Create or Edit an Order Flow

To begin, select Create New Order Flow (or select an existing flow).

Once completed, configure the following:

General Settings

• Active — Toggle the flow on/off.
• Shift4 Dine Order Type — Map to a Shift4 Dine order type (Pickup, Dine In, etc.).
  • Only order types with “Require Ticket Name” and “Require Customer” disabled in Shift4 Dine appear here.
  • Use Refresh if changes were just made in Shift4 Dine.
• Display Name — Label shown on the kiosk.
• Icon — Select a visual icon.

Questions

• Add custom questions (e.g., What is your phone number?).
• One question can be marked as Ticket Name, so staff can quickly find orders in the Workstation.

Messages

• Add informational messages.
  • Banners: Always visible at the top of the menu.
  • Dialogs: Require customer dismissal.

Payment Settings

• Toggle Prompt for Tip if tips should be collected.

Order Restrictions

• Maximum Items Per Order — Set a limit or leave blank/0 for no restriction.
• Use Clear Restriction to remove a limit.