Shift4 Customer Hub Transaction Manager

Description: Learn how to use Transaction Manager to effortlessly locate, analyze, and compare single or grouped transactions close to real-time, with seamless search, sorting, and filtering options, customizable table views, and detailed transaction lifecycle tracking for informed decision-making. Transaction Manager also allows searching and finding of itemized receipts.

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Select a link to jump to a section:

• Overview
• All Transactions
• Filtering Transactions
• Search Utility
• Custom Reports
• Transactions Summary
• Itemized Receipts
• New Transaction
• Data Table View - Available Fields

Overview

Transaction Manager is a comprehensive tool in the Shift4 Customer Hub that enables merchants to effortlessly locate, analyze, and compare single or grouped transactions close to real-time, with seamless search, sorting, and filtering options, customizable table views, and detailed transaction lifecycle tracking for informed decision-making.

You can find Transaction Manager by logging in to the Customer Hub and selecting the Transactions > All Transactions dropdown from the left navigation menu.

All Transactions

If you manage multiple locations, use the Locations filter to select and view specific location transactions. Place a check next to each location you wish to view and select Confirm. This filter will not appear if you only have a single location.  

Transaction Manager provides a simple way to locate and analyze a single transaction or group of transactions. Transactions load close to real-time while offering seamless search, sorting, and filtering options based on key order and transaction attributes. 

Users can easily customize table views and layouts to suit their preferences, ensuring a personalized experience.

Filtering Transactions

You can see a comprehensive view of transaction data by allowing users to set multiple filters to tailor the results to specific needs. Users can filter by:

• Period: Select a specific date range to analyze transactions within that timeframe.
• Transaction Status: Focus on transactions based on their current status (e.g., settled, unsettled, declined, failed, chargeback).
• Risk: Identify transactions with varying risk levels, enabling enhanced monitoring of potentially high-risk activities. This only works with direct integration of Shift4 with our risk provider. 
• Order Type: Sort transactions by different order types (auth, sale, refund, void, non-sale/info) to understand patterns and performance across categories.
• Total Amount: Filter by transaction amount to focus on high-value transactions or to analyze spending patterns.
• Tip/Fee Amount: Filter by the tip or service fee amount added to a transaction. Useful for analyzing gratuity patterns or fee-inclusive transactions.
• Event Status: Narrow down results based on the status of related events, allowing for targeted analysis of event-related transactions.
• Acquirer Response: Examine the responses from acquiring banks to assess transaction approval or decline rates.
• Batch Number: Filter by batch number to review transactions processed together, facilitating batch-level analysis.
• Settlement ID: Filter by the settlement identifier to locate transactions associated with a specific settlement record. Useful for reconciliation with bank deposits.
• Entry Method: Filter transactions based on how the payment was entered, such as manual entry, magnetic stripe, chip (EMV), or contactless.
• Card Brand: Filter transactions by the card network brand, such as Visa, MasterCard, American Express, or Discover.
• 3DS Liability Shift: Filter transactions based on whether liability for fraud-related chargebacks has shifted to the card issuer as a result of 3D Secure authentication. 
• Card Type: Filter transactions according to the type of card used, such as debit, credit or a gift card.
• DCC: Filter by whether Dynamic Currency Conversion was applied, allowing cardholders to pay in their home currency.
• Cardholder Currency: Filter transactions by the currency of the cardholder's card account. Particularly relevant for international and multi-currency environments.

You can save these filters as a template so that you can quickly access them and apply them next time. To do so, select the Save As Template button.

Search Utility

A key feature is the search utility, which allows you to perform a global search across all transactions or narrow results by searching within a specific field. When you click the search bar, a dropdown appears with the following searchable criteria:

• Merchant Reference: Search by the reference number assigned by the merchant's point-of-sale or payment system.
• Customer Reference: Search by the unique reference value used to identify a specific customer across transactions.
• Customer: Search by the name of the customer associated with the transaction.
• Issuer BIN: Search by the Bank Identification Number of the card-issuing bank.
• Email: Search by the email address of the cardholder or customer associated with the transaction.
• Credit Card: Search by the masked card number (typically the last four digits) used for the transaction.
• Transaction ID: Search by the unique identifier assigned by Shift4 to a specific transaction.
• Authorization Code: Search by the approval code returned by the card-issuing bank for an authorized transaction.
• Customer IP Address: Search by the IP address of the device used by the customer at the time of the transaction.
• Card Token: Search by the unique token generated by Shift4 to represent a cardholder's payment card.
• Processed ARN: Search by the Acquirer Reference Number assigned once the transaction has been processed and settled.
• Terminal ID: Search by the unique identifier of the payment terminal that processed the transaction.
• Device Serial Number: Search by the serial number of the payment device used to process the transaction.

To perform a global search across all fields, type your search term and press Enter.

Custom Reports

Another key feature is the ability to create and edit custom reports. You can do this by selecting the three dots in the upper right corner and selecting the column data you want to view (see the Data Table View Fields section below for a full list of available fields and their descriptions).

Select the View button to reload the data to fit your custom report needs. You can easily download this custom report as a CSV or an Excel file. Use the Save As Template button to save your view as a template so that you can access it quickly next time.

Transactions Summary

The Transactions Summary shows comprehensive information about the transaction, the payment method used, the customer who initiated the transaction, the account verification response, and more. 

On this page, you will be able to perform a refund/adjustment of the transaction as well as cloning a transaction. 

Additionally, you will also find the event log, which shows where in the transaction lifecycle this specific transaction is, as well as related transactions by payment method, email, customer reference, and more.

You can search and filter transactions across multiple locations and/or location groups.

Events show the lifecycle of the transaction from the initial verification and/or authorization through to settlement and beyond.

For details about refunds, voids, and adjustments, please visit Perform Transaction Adjustments.

Itemized Receipts

For eligible integrations, you can find itemized receipts as part of the Transactions Summary under Transactions > All Transactions. Search for your transaction using any of the available filters. Select your desired transaction from the list that is generated. 

The itemized receipt will generate on the right side of the screen.  

New Transaction

Use New Transaction from the left navigation menu to create a sale transaction.

You can fill out Basic Transaction Information, Purchasing Card Information, Customer Information, and Miscellaneous Notes here. Select Submit to create the sale.

Data Table View - Available Fields

The Data Table View allows you to customize which columns are displayed in your Transaction Manager view. Use the column selector (three dots icon in the upper right corner) to enable or disable fields and drag them to reorder. The table below describes all available fields:

Field Name	Description
Merchant ID	The unique identifier assigned to the merchant account by Shift4. Used to distinguish transactions across multiple merchant accounts.
Merchant Name	The registered business name associated with the merchant account. Helps identify the merchant when managing multi-location environments.
Date	The date and time the transaction was submitted or processed. Displayed in the local timezone configured for the merchant account.
Merchant Reference	A reference number generated or assigned by the merchant's point-of-sale or payment system. Used to cross-reference transactions between theShift4 Customer Hub and the merchant's internal records.
Issuer BIN	The Bank Identification Number (BIN) of the card-issuing bank. The first six digits of the card number that identify the issuing institution.
Risk	The risk level assigned to the transaction based on Shift4's fraud detection and risk scoring engine. Helps merchants monitor potentially high-risk or suspicious transactions. Only available with direct integration of shift4 with our risk provider.
Acquirer Response	The response code returned by the acquiring bank indicating the result of the authorization request (e.g., approved, declined, referral). Useful for diagnosing transaction failures.
Customer	The name of the customer associated with the transaction, if provided at the time of payment or stored in the customer profile.
Email	The email address of the cardholder or customer associated with the transaction. Can be used to search and correlate related transactions.
Credit Card	The masked card number (typically showing the last four digits) used for the transaction. Allows identification of the payment card without exposing sensitive data.
Total Amount	The total monetary value of the transaction, including the base amount, tips, taxes, and any additional charges. Displayed in the transaction currency.
Order Type	The type of transaction order processed. Common values include: Auth (authorization only), Sale (combined auth and capture), Refund, Void, and Info.
Transaction Status	The current processing status of the transaction. Typical statuses include: Settled, Unsettled, Declined, Failed, and Chargeback.
Event Status	The status of the most recent event in the transaction lifecycle. Reflects where the transaction currently stands in its processing journey (e.g., authorized, captured, settled).
Transaction ID	The unique identifier assigned by Shift4 to each transaction. Used as the primary reference for locating and managing a specific transaction in the Customer Hub.
Processor MID	The Merchant ID assigned by the payment processor or acquiring bank. This may differ from the Shift4 Merchant ID and is used for reconciliation with processor statements.
Batch Date	The date on which the transaction batch was closed and submitted for settlement. Used for batch-level reconciliation and reporting.
Business Date	The logical business date assigned to the transaction, which may differ from the actual processing date. Useful for hospitality and retail environments where business days do not align with calendar days.
Batch Number	The sequential number assigned to the batch in which the transaction was included. Enables filtering and analysis of all transactions settled within the same batch.
Card Type	The category of payment card used for the transaction, such as Credit, Debit, or Gift Card.
Customer IP Address	The IP address of the device used by the customer at the time of the transaction. Relevant for card-not-present (CNP) and e-commerce transactions; useful for fraud analysis.
Risk ID	A unique identifier assigned by the risk evaluation engine to the specific risk assessment record for the transaction. Used for detailed fraud investigation and review.
Card Token	A unique alphanumeric token generated by Shift4 to represent the cardholder's payment card. Replaces the actual card number in storage and transmission to enhance security and PCI compliance.
Secure Status	Indicates the status of security verification checks performed on the transaction, such as AVS or CVV validation results.
AVS	Address Verification Service result. Indicates whether the billing address provided by the cardholder matches the address on file with the card-issuing bank. Common values include Full Match, Partial Match, No Match, or Not Verified.
CVC/CVV	The result of the Card Verification Code (CVC) or Card Verification Value (CVV) check. Indicates whether the three- or four-digit security code provided matched the card issuer's records.
Processed ARN	The Acquirer Reference Number (ARN) assigned once the transaction has been processed and settled. Used for tracing transactions through the card network and resolving disputes or chargebacks.
EMV	Indicates whether the transaction was processed using EMV chip technology. EMV transactions provide enhanced security compared to magnetic stripe transactions and carry a liability shift benefit.
Entry Method	The method by which the payment information was entered into the system. Common values include: Chip (EMV), Swipe (Magnetic Stripe), Keyed/Manual Entry, Contactless (NFC/Tap), and E-commerce.
Card Brand	The payment network brand associated with the card used in the transaction, such as Visa, Mastercard, American Express, Discover, or UnionPay.
Customer Reference	A unique reference value assigned to identify the customer across transactions. Used to link and search related transactions associated with the same customer.
Settlement ID	The identifier assigned to the settlement record once the transaction funds have been transferred. Used for reconciliation with bank deposits and settlement reports.
Check In Date	The guest check-in date recorded at the time of the transaction. Primarily used in hospitality (hotel/lodging) environments to associate the transaction with a specific stay.
Authorization Code	The approval code returned by the card-issuing bank when a transaction is successfully authorized. Required for manual transaction entry and dispute resolution.
Check Out Date	The guest check-out date recorded at the time of the transaction. Used in hospitality environments alongside Check In Date to define the duration of the stay.
Address	The billing or customer address associated with the transaction. Captured during the authorization process and used for AVS verification and fraud prevention.
Postal Code	The postal or ZIP code of the cardholder's billing address. Used as part of the Address Verification Service (AVS) check during transaction authorization.
Charge Type	Classifies the type of charge associated with the transaction. Common in hospitality environments to distinguish between room charges, food and beverage, and other ancillary charges.
Estimated Stay	The expected duration of a guest's stay, expressed as the number of nights. Primarily used in hotel and lodging environments for pre-authorization and deposit calculations.
Special Code	An industry-specific code used to provide additional context about the transaction type or purpose. May be used in hospitality or specialized verticals for classification and reporting.
Additional Charges	The total value of any supplementary charges added to the base transaction amount, such as resort fees, parking, room service, or other ancillary costs.
Merchant Currency	The currency in which the merchant processes and receives payments. Transactions are settled in this currency unless Dynamic Currency Conversion (DCC) is applied.
Cardholder Currency	The currency of the cardholder's home country or card account. Relevant in Dynamic Currency Conversion (DCC) transactions where the cardholder pays in their own currency.
DCC	Dynamic Currency Conversion indicator. Identifies whether the transaction was processed using DCC, allowing the cardholder to pay in their home currency rather than the merchant's local currency.
3D Secure	Indicates whether the transaction was processed using 3D Secure authentication (e.g., Verified by Visa, Mastercard Identity Check). Adds an additional layer of authentication for card-not-present transactions.
DCC Revenue	The revenue generated from the Dynamic Currency Conversion (DCC) service on the transaction. Represents the additional income earned from currency conversion margin.
3DS Liability Shift	Indicates whether liability for fraud-related chargebacks has shifted from the merchant to the card issuer as a result of successful 3D Secure authentication.
ECI	Electronic Commerce Indicator. A value returned during 3D Secure authentication indicating the security level of the transaction and the outcome of the authentication attempt.
3D Secure Version	The version of the 3D Secure protocol used during authentication (e.g., 3DS 1.0 or 3DS 2.x). 3DS2 offers improved authentication flows and frictionless experiences.
3DS Challenge Flow	Indicates whether the 3D Secure authentication required a challenge step (i.e., the cardholder was prompted to verify their identity), or was processed via a frictionless flow without additional interaction.
Tip/Fee Amount	The amount of any tip or service fee added to the base transaction by the cardholder or merchant at the time of payment.
Interface Company Name	The name of the third-party software or technology company whose point-of-sale or payment interface was used to process the transaction.
Interface Version	The version number of the point-of-sale or payment interface software that processed the transaction. Useful for troubleshooting and compatibility tracking.
Interface Name	The name of the specific point-of-sale application or payment interface used to submit the transaction to Shift4's processing platform.
Deferred Auth Flag	Indicates whether the transaction was processed as a deferred authorization, meaning the authorization was obtained at a later time than the initial transaction capture (common in offline or store-and-forward scenarios).
Device Timestamp	The date and time recorded by the payment terminal or device at the moment the transaction was initiated. May differ from the server-processed timestamp.
Terminal ID	The unique identifier assigned to the physical or virtual payment terminal that processed the transaction. Used to trace transactions back to a specific device in a multi-terminal environment.
Device Serial Number	The serial number of the payment terminal or device that processed the transaction. Used for device management, support, and audit purposes.
Device Manufacturer	The name of the manufacturer of the payment terminal or device used to process the transaction (e.g., Ingenico, Verifone, PAX).
Device Model	The model name or number of the payment terminal or device used in the transaction. Helps identify specific hardware configurations and troubleshoot device-related issues.
Surcharge Amount	The additional fee charged to the cardholder for using a credit card as the payment method. Surcharging allows merchants to recover a portion of card processing costs, subject to applicable card network rules and regional regulations.

Note: Fields marked with a drag handle icon (≡) in the interface can be reordered by dragging and dropping to customize the column sequence in your view.