Description: Learn how to use the Ticket Summary (Closed) report th Shift4 Dine Customer Hub to review payment breakdowns of each ticket in a specified time frame.
This report is similar to the Ticket Detail report, but with less emphasis on the item details of a ticket.
For more information on pulling reports in Shift4 Dine Customer Hub, visit the Shift4 Dine Customer Hub Reports Overview article.
Access the Report
- Log in to the Customer Hub.
- Navigate to Reports > Reporting.
- Select Shift4 Dine and the location.
- Select the Ticket Summary (Closed) report.
- Choose a time frame from the drop-down or enter the parameters manually.
Below is an explanation of the report content available:
- Completed: The date and time the transaction was closed
- Ticket #: The number given to the ticket when it was opened
- Ticket Name: The custom name given to the ticket; otherwise, the name shows as "Order #"
- Subtotal: The total dollar amount of the ticket before discounts, supplemental fees, and taxes
- Discounts: The amount subtracted from the ticket using preprogrammed discounts
- Supplemental Fee: An amount added to the ticket as you set it
- Hidden Taxes: Hidden tax amount taken based on the programmed hidden taxes
- Taxes: The preset tax amount taken based on the programmed taxes
- Gratuity: Total gratuity collected
- Grand Total: Subtotal - Discounts + Supplemental Fees + Taxes
- Tips: The full amount of tips attached to the ticket
- Tip Reduction: Percentage of the tip that goes toward covering card transaction fees
- Total Tips: Total tips collected
- Received Amount: The amount provided by the customer to cash out the ticket
- Payment Type: The tender used to close the transaction (Cash, Visa, MasterCard)
- Headcount: The number of guests added to the ticket
- Owner: The name of the employee who is the owner of the ticket
- Order Type: The order type that was used in the transaction
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