View or Print the Terminal Transaction Report on Shift4 One

Description: The Terminal Transaction Report is no longer available in Shift4 One. Learn how to access transaction data using the Location Transaction Report.

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This Report Has Been Removed

The Terminal Transaction Report is no longer available in Shift4 One.

It has been replaced by the Location Transaction Report, which now provides all transaction reporting in a single, consolidated view.

What You Had vs. What You Have Now

Here’s how common Terminal Report use cases map to the Location Transaction Report:

Previously (Terminal Report)	Now (Location Transaction Report)
Transaction totals by terminal	Per-employee / per-device summary rows
Tip breakdown by device or staff	Tip totals shown per employee
End-of-day batch summary per terminal	Respects configured batch time (e.g., 3am close)
Running totals for a terminal	Full location totals at the top of the report

What to Do Next

To view your transaction data:

1. Open the navigation menu in Shift4 One.
2. Select Reports.
3. Select Location Transaction Report.

For full details, visit the View or Print the Location Transaction Report article.
 

Internal
If the caller is not satisfied with using the Location Transaction Report or LBM or Transaction Manager (US only) reporting as a substitute, here are the suggested pathways for further escalation depending on the caller.

• If the caller is the merchant
  Redirect the caller to contact their ISO to express their frustration and concerns in regards to the matter. If the merchant does not have an ISO, you can forward the merchant's concerns via email to [e-mail] or Slack direct message to the following contacts:
  • Partner Management: Angie Kowalczyk, Sammie Lee
  • Sales: Ciaran Savage, John Selby, Andy Aisthorpe
     
• If caller is the ISO
  Advise the ISO to reach out to their sales/partner management to further discuss the removal of the report and provide business cases as to why it needs to be returned or receive an equivalent substitute.
  If the ISO wants support to still further escalate internally, you can forward the ISO’s concerns via email to [e-mail] or via Slack direct message to the following contacts:
  • Partner Management: Angie Kowalczyk, Sammie Lee
  • Sales: Ciaran Savage, John Selby, Andy Aisthorpe