Help Screen Overview in Shift4 One

Description: Learn how to access and use the Help screen in Shift4 One to submit product feedback, view system information, and report bugs.

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Overview

The Help screen in Shift4 One provides you with quick access to support-related tools. From this screen, you can share feedback to improve the product, review detailed system information, or report application issues.

Accessing the Help Screen

1. From the Home screen, tap the hamburger menu (3 horizontal lines).
   
2. Tap Help.

The Help screen contains three menu options:

• Product Improvement
• System Information
• Report a Bug
  

Product Improvement

The Product Improvement option allows you to submit feedback and suggestions to help improve Shift4 One.

Screen details:

• Displays the prompt “How could we improve?”
• Includes a text field for entering feedback
• An on-screen keyboard is available for typing
• Tap Submit to send the feedback

System Information

The System Information option displays important device and application details. This information is read-only and useful for troubleshooting and support.

Report a Bug

The Report a Bug option allows you to report issues encountered while using Shift4 One.

Screen details:

• Displays the prompt “What was the issue?”
• Includes a text field to describe the issue
• An on-screen keyboard is available for typing
• Tap Submit to send the bug report