Annual Program Fee Details

Description: The Annual Program Fee covers providing credit card terminals, PIN pads, and processing equipment to you with no upfront costs, including complimentary upgrades to new equipment and equipment swaps if your equipment stops working.

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Internal 

Benefits of the Annual Program Fee

• Includes guaranteed equipment replacement on equipment affected through normal wear and tear.
  Note: This charge does not cover fire/water damage or theft.
• Shipment of replacement or upgrade equipment is free of charge to the merchant, including instances of hard-downs requiring overnight shipping.
• Upgrade Priority: Any merchant paying an Annual Program Fee will be added to the priority upgrade list.
• If an additional terminal or PIN pad is needed, merchants can work with support to place a request.

Merchant Billing

Included Merchants

• MID has an active placement in Terminal
• Accounts status 330 and 600+
• All Flat Rate and Advantage Program merchants.

Excluded Merchants

• Venue Next, Finaro, Shift4shop
• UPS
• Any Merchant under Price Protection with Annual Fee
• Pricing Methods 1302 will be excluded

Note: POS accounts (SkyTab & Legacy) will be billed an Annual Program Fee.  Historically, some POS accounts were billed, but not all. This change will ensure all POS accounts are billed an annual fee up to four devices for add-ons such as SkyTab Mobile and/or POS workstations.

FAQs

What are the benefits of the Annual Fee?

Guaranteed equipment replacement affected by normal wear and tear.

• Shipment of replacement or upgrade equipment is free of charge to merchants, including instances of hard-downs requiring overnight shipping.
• Upgrades for any new applications or hardware updates.

Where can I locate the Annual Fee disclosure?

To locate the Annual Fee disclosure, you can refer to the following sections in the relevant agreements:

1. Merchant Processing Agreement: The disclosure is acknowledged in Section 13.1, where it states that merchants have read and agreed to the Terms and Conditions available at www.shift4.com/legal.
2. POS System Service Agreement: Refer to Section 4.d for details specific to the POS system's service terms regarding annual fees.
3. Free Equipment Program: Information regarding annual fees can be found in Section 2 of the terms.

When is the Annual Fee billed?

The Annual Program Fee is included in the July statement, which is received on August 1st. It appears on the statement as a line item located under the Other fee section.

How does this fee differ from the POS Monthly SAAS fees and/or the Monthly Premium Support and Service Fee? 

Fee Name	Current  Fee Amt	New Fee Amt	Fee Description
Annual Program Fee	$99	$99-$250	The Annual Program Fee covers the lifetime replacement of your credit card processing devices if they malfunction or need upgrading to the latest model, including overnight shipping. This fee is nominal for covering upfront equipment with lifetime no-cost replacements compared to purchasing equipment that may cost thousands of dollars.  The annual program fee is assessed on any merchant account with provided credit card processing equipment (POS systems, standalone devices, and PIN pads) up to four devices; this fee is in addition to any applicable monthly fees.
Monthly Premium Service/Support Fee	$25-$150*	No Change	This fee covers extensive support and service-related functions, including 24/7 phone-based support and local on-site technical support.
POS Monthly Fees (SAAS)	$29.99-$79.99	No Change	This fee is for the POS system, which covers reporting, maintenance, support, and swaps. Charged per POS and based on tier.

*Fee may be higher for merchants who previously had a Dealer Support Plan fee. 

What is the Annual Program Fee?

• The Annual Program Fee ensures that Shift4 can provide Terminals and PIN Pads without upfront costs. This fee is billed only to United States (US) End-to-End Shift4 merchants.
• Merchants billed this fee are eligible to receive upgrades to current or new terminals if the equipment malfunctions, and standard shipping. Overnight shipping will only be used in hard-down situations.
  • Note: This fee does not cover fire/water damage or theft.
• Any merchant paying an Annual Program Fee will be added to the priority upgrade list.

How much is the Annual Program Fee?

Merchants are billed $250 per Device (up to a maximum of four for $1000) annually.

Was I notified about this charge?

• Yes, you may notice within the Lighthouse Portal outlines this fee.
• The disclosure is acknowledged in Section 13.1 of the Merchant Processing Agreement, stating that merchants have read and agreed to the Terms and Conditions.
• Refer to Section 4.d of the POS System Service Agreement for details specific to the POS system's service terms regarding annual fees.
• Information regarding annual fees can be found in Section 2 of the Free Equipment Program agreement.

When is the Annual Fee billed?

The Annual Program Fee is included in the July statement, which is received on August 1st. It appears on the statement as a line item located under the Other fee section.

How does this fee differ from POS Monthly SAAS fees and/or the Monthly Premium Support and Service Fee? 

Fee Name	Fee Description
Annual Program Fee	The Annual Program Fee covers the lifetime replacement of your credit card processing devices if they malfunction, including overnight shipping. This fee is nominal for covering upfront equipment with lifetime replacements compared to purchasing equipment that may cost thousands of dollars.  The Annual Program Fee is assessed on any merchant account with provided credit card processing equipment (POS systems, standalone devices, and PIN Pads) up to 4/devices; this fee is in addition to any applicable monthly fees.
Monthly Premium Service/Support Fee	This fee covers extensive support and service-related functions, including 24/7 phone-based support and local on-site technical support.
POS Monthly Fees (SAAS)	The POS Monthly Fee covers POS maintenance and swaps/upgrades for your entire POS setup (POS system, printers, cash drawers, etc.)

Where can I locate my Terms & Conditions?

Terms and Conditions for all merchants can be found at shift4.com/legal.