Use QR Pay on Handheld for Secure Mobile Payments

Description: The QR Pay feature on Handheld enables guests to complete payments securely and contactlessly using their smartphones. By scanning a unique QR code, guests can access a mobile checkout page and pay using supported digital payment methods, including cryptocurrency.

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Availability: United States, Canada

Before You Begin

To use this feature, QR Pay must be enabled for your location:

• In Shift4 Dine Customer Hub: Go to Marketplace > QR Pay to set up the integration.
• In Workstation Settings: Go to Business > Marketplace > QR Pay and verify that Enable QR Pay is active.

How to Take a QR Payment

1. Navigate to the open ticket you wish to close and tap Pay.
2. On the payment screen, tap QR Pay from the list of available tenders.
   
3. The Handheld device will display:
   
   • The total Balance Due.
   • A unique, ticket-specific QR Code.
   • A prompt instructing the guest to scan the code with their phone.
     Note: Hold the device so the guest can easily scan the QR code using their smartphone camera.
4. The guest’s device will open a secure checkout page where they can finalize payment using their preferred digital method, including cryptocurrency.
5. Once the payment is completed, the Handheld will automatically sync the transaction. Tap Done to return to the Ticket Grid view.

Automatic Syncing Behavior

• Real-Time Updates: If the guest completes payment from the mobile page, the QR code screen on the Handheld will automatically close or update to reflect the payment status.
• Ticket Closure: When the full balance is paid through the QR link, the ticket will automatically close on both the Handheld and the Workstation.

Troubleshooting & Notes

• Partial Payments
  If a ticket includes a prior payment (e.g., cash), the QR code will display only the remaining balance due.
• "Ticket Not Found" Message
  If a guest scans a QR code for a ticket that has already been fully paid, they will see a “Ticket is no longer found” message to prevent duplicate payments.
• Printed QR Codes
  If enabled, the QR code for payment can also be printed on the bottom of the guest check.