Charging Station for Handheld FAQs

Availability: United States, Canada

What devices does the Charging Station for Handheld support?

The Charging Station is designed exclusively for the PAX A6630 Handheld terminal. It is not compatible with other device models.

How many devices can I charge at the same time?

The standard kit charges up to 5 devices simultaneously.

What do the charging indicator lights mean?

A red indicator light means the device is actively charging. A green indicator light means the device is idle or fully charged.
Note: If your device’s Screen Sleep Time is set to “Never,” the light may remain red even when the battery is at 100%.

My device does not appear to be charging. What should I do?

First, confirm the Charging Station power adapter is fully connected to the Power Dock Controller and plugged into a live outlet. Then ensure the A6630 is properly seated in the charging bay with the pogo pins facing down. If the issue persists, contact Shift4 Support.

Can I use a third-party power adapter with the Charging Station?

No. The Charging Station must only be used with the included PAX-certified power supply (12VDC, 5A via DC barrel connector). Using a third-party adapter with incorrect voltage or amperage may damage the Charging Station and will void the device warranty.

How do I separate the charging bays if I need to reconfigure my Charging Station?

There is a release lever located inside each charging extension, behind the charging connector. Gently press the lever down while pulling the front unit away to separate the docks. No tools are required.

How do I clean the Charging Station?

Apply distilled water or a mild glass cleaner to a soft, lint-free cloth and gently wipe the surface. Do not immerse the device in water or any liquid, and do not use industrial-strength or abrasive cleaners, as they may scratch or damage the unit.

Can I plug the Charging Station into a regular outlet?

Yes. The Charging Station is designed to plug into a standard AC wall outlet using the included power adapter.

Should Handheld devices be turned off while charging?

No, but turning them off can help them charge faster. Handheld devices will charge whether they are powered on or off. Turning the device off reduces power consumption from the display and background processes, which may decrease charging time.

Can I expand the Charging Station to support more than five devices?

No. Each Charging Station supports charging up to five Handheld devices at one time. If you need to charge more than five devices, use an additional Charging Station connected to its own power adapter.

How much does the Charging Station cost?

• United States: $19.99/month
• Canada: $29.99/month CAD

How do I order the Charging Station?

• United States: Currently available in Customer Hub hardware ordering as an add-on.
• Canada: Contact https://www.shift4.com/support to order. 

Internal Only:

Internal FAQs

What is the Charging Station part number, and what does the standard kit include?

The part number is T3510-BC-5EA. The standard kit ships with 1 Power Dock Controller (head unit), 4 Terminal Dock Extensions, 1 Terminal Dock End (end unit), and 1 Power Adapter & Cable (60W PSU). All components are classified as standard accessories and are included in the box.

How do I order the Charging Station?

Currently available on Customer Hub hardware ordering for the US (coming soon in Sales Center, but cannot currently be added to a net new order), CAD - Cognito form, leveraging Pre-Launch for add-on orders. 

Can the Handheld battery be removed or swapped by the merchant?

No. The Handheld battery is built-in and cannot be removed. This makes a reliable centralized charging solution like the Charging Station even more critical for merchants — there is no option to hot-swap batteries to keep devices in service, so keeping devices docked and charged during downtime is the only way to maintain fleet readiness.