Resolve an Issue for the Workstation Not Prompting for Shift4 Loyalty

Note: This feature is currently available only for Pilot users.

What is causing this Issue?

• Loyalty prompts are disabled in the Workstation settings.
• The Shift4 Dine application has not been restarted after enabling loyalty features.
• The Shift4 Dine software is out of date.
• The Shift4 Loyalty integration is not installed and active.

How do I resolve this Issue?

1. Log in to the Workstation and ensure both toggles for Prompt for Loyalty Check-In on a Ticket’s First Save and Prompt for Loyalty Redemption on Tender are enabled on the Workstation.
   • Restart the Shift4 Dine application after enabling the toggles to apply any recent changes.
2. Confirm the Workstation is running the latest available software version.
3. Verify the Shift4 Loyalty integration is installed and active in the Shift4 Dine Customer Hub.