Description: Understand current Shift4 Loyalty limitations across Shift4 devices, Online Ordering, and supported reward types, including features that are coming soon.
Note: This feature is currently available only for Pilot users.
Overview
Shift4 Loyalty functionality varies by Shift4 Dine platform and feature availability. This article outlines current limitations, including unsupported devices, Online Ordering capabilities, and supported reward types.
Shift4 Loyalty Platform Limitations
The following limitations apply to Shift4 Loyalty on Shift4 Dine. Additional device support and features are planned for future releases.
Unsupported Devices
Shift4 Loyalty is not currently supported on the following Shift4 devices:
- Shift4 Dine Handheld
- Shift4 Dine Tablet
- Kiosk
- Shift4 Duo
- Shift4 One
Support for these devices is coming soon!
Online Ordering Limitations
Online Ordering currently supports partial loyalty functionality:
- Customers can accrue points on online orders
- Rewards can only be applied in-store at this time
Online reward redemption is coming soon!
Reward Type Limitations
Currently Supported:
- Ticket-level rewards: Discounts applied to the entire order (e.g., $5 off, 10% off total).
Coming Soon:
- Product-level rewards: Discounts on specific items or product groups.
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