Issue Refunds on Shift4 One

Description: Learn how to issue refunds on Shift4 One (formerly known as SkyTab SOLO).

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All customer refunds must be processed through Shift4 One. 

1. On the main screen, select the hamburger menu (3 horizontal lines). 
   
2. Select Payment Transactions.
   
3. Find the transaction to refund.
   
4. Select the 3 horizontal dots (ellipses) to the right of the transaction.
   
5. Select Refund.
   
6. Enter the amount that you want to refund and select Continue.
   
7. Confirm the refund, select Refund.
   
8. Once the refund is issued, a refund confirmation receipt will be provided.
   
9. If a merchant is unable to issue a refund through the Shift4 One application, the refund can be processed using Lighthouse Business Manager (LBM). Please consult the Perform a Full Refund in SkyTab Lighthouse Business Manager Transactions Manager article.