Issue Refunds on Shift4 One

Description: Learn how to issue refunds on Shift4 One (formerly known as SkyTab SOLO).

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Refunds can be issued for transactions that occurred within the last 30 days.

Note: The refund process described below applies to the Cash tender type only. For all other payment types (credit card, debit, etc.), a void must be performed instead of a refund.

To issue a refund:

1. On the main screen, select the hamburger menu (3 horizontal lines). 
   
2. Select Payment Transactions.
   
3. Find the cash transaction to refund. 
   Note: Transactions from the past 30 days are available for refund.
   
4. Select the 3 horizontal dots (ellipses) to the right of the transaction.
   
5. Select Refund.
   
6. Enter the amount that you want to refund and select Continue.
   
7. Confirm the refund, select Refund.
   
8. Once the refund is issued, a refund confirmation receipt will be provided.
   
9. If a merchant is unable to issue a refund through the Shift4 One application, the refund can be processed using Lighthouse Business Manager (LBM). Please consult the Perform a Full Refund in SkyTab Lighthouse Business Manager Transactions Manager article.